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Automating and Managing Cloud Desktops and Apps in Microsoft Azure

Azure Architect/Support Engineer

$70k – $90k • No equity
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Overview:

Are you interested in the cloud? Are you motivated by customer success? Microsoft Azure is a growing leader in the public cloud market and the MyCloudIT platform enables customers to deliver cloud based solutions faster, smarter, and more cost efficiently. From a single platform customers can streamline deployments and optimize cloud infrastructure with real-time cost, security, and performance recommendations.

Our end goal is to help businesses become more mobile, efficient, productive, and profitable. The opportunity for you is to be a part of the evolution of the MyCloudIT platform as we empower every business to take advantage of the cost and performance benefits of delivering IT in the cloud.

We are looking for an Architect/Support Engineer to help customers deploy, optimize, and support cloud infrastructure while also building internal team and processes for future growth. With the on-going evolution of Azure and cloud support services, you will be constantly challenged as the platform expands to provide broader capabilities to new customers. You will be a member of an exciting team that solves challenging Microsoft Azure cloud service problems!

Responsibilities:

• This position requires collaboration with customers and the product development team.
• Leverage the people and resources put at your disposition to speed the resolution of the customer's issue. Time is of the essence in the cloud.
• Analyze customer's Azure problems and develop solutions to meet their needs. This will involve debugging, troubleshooting, correcting code, and taking responsibility to see that the issue is fully resolved.
• Continually learn technologies and develop deep expertise then share that knowledge with the team. The objective is to grow into a subject matter expert in one of the many areas of Microsoft Azure.
• Document work completed, and time spent on customer issues.
• Create advanced technical content for training.
• Provide actionable feedback to the engineering team by isolating software bugs, surfacing customer pain points, and collecting customer suggestions.
• Participate actively in regular technical triage meetings to share knowledge with other engineers to help quickly resolve their customer issues.

Basic Qualifications:

• Bachelor’s degree in C.S. or M.I.S or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• Experience in Azure Cloud Services desired.
• An entrepreneurial spirit, able to adapt and thrive in a fast-paced, investor-backed start-up environment.
• Strong PowerShell and Micro Services experience.
• At least 3 years of experience in a customer-facing or customer support role with troubleshooting and problem-solving experience in a team environment.

Preferred Qualifications:

• At least 3 years of software development experience with C#, ASP.NET, or Java.
• Excellent written and verbal skills, including the ability to provide clear instructions and communicate complex technical information effectively.
• Problem Solver and Critical Thinking - handle technical and challenging customer situations
• Ability to debug applications written in native or managed code.
• Previous experience in customer service or support of products or services is preferred.
• Networking skills and cloud development are a definite positive.
• Working knowledge of web services and technologies is desirable.

Benefits:

• Immediate access to healthcare, dental, and vision
• Option to participate in the company’s 401K plan, matching up to 3% of salary
• Sponsorship is available for the right candidate

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