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Head of Operations

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About Compass — Compass is a real estate technology company building a single platform that supports the entire home buying and selling process. We deliver an incomparable experience to both agents and their clients all in service of our mission to help everyone find their place in the world.

Our Technology — Compass is building the infrastructure, data and technology on which the future of the real estate industry will operate. Compass’ platform integrates listings, client and transaction data all in one place, giving agents personalized recommendations and insights on how to better serve their clients.

Our Investors — Compass has raised $1.5 billion in financing to date. In its most recent round, Compass secured $370 million in Series G funding led by the Canada Pension Plan Investment Board, Dragoneer Investment Group, and Softbank Vision Fund. Compass investors have backed the most promising technology companies in the world including Facebook, Instagram, Twitter, Airbnb, WeWork, Uber and Lyft.

As the Head of Operations, you are a talented and sought after business professional who is passionate about introducing technology to real estate. You are excited to build world class scalable operations for a high growth company. Working directly with the General Manager and the West Regional President, you will ensure operational excellence while owning responsibility for identifying and building infrastructure elements critical to the region. You and your team will work closely with functional leaders in product, engineering, operations, and finance in New York City as well as local leadership across all West Region markets.

At Compass You Will:

* Work hand in hand with regional and national leadership to ensure success for all of Nashville spanning the entirety of business critical topics
* Manage local staff and maintain thoughtful business process to support agents
* Measure and continually improve metrics and KPIs setting priorities and driving continuous improvement against results and targets
* Build and implement strategies with market leaders to achieve overall company strategic priorities (e.g., technology adoption, inventory initiatives, people and culture initiatives, marketing operations)
* Develop robust and scalable infrastructure that will allow us to expand our customer base and footprint across Houston with speed and quality
* Develop tools and processes to drive fiscal discipline and accountability
* Ensure day-to-day high priority regional issues are resolved thoroughly, with a strong customer-service mindset

What We’re Looking For:

* 7-10 years of managing complex business operations
* Experience in business development or management consulting
* MBA/advanced degree preferred, but not required
* Ability to “see around corners” - diagnosing and treating issues before they boil over
* Agile and organized working style to manage and consistently prioritize key initiatives consistently
* Creative problem-solving abilities and a glass-half-full mentality
* Experience managing multiple projects simultaneously
* Strong strategic planning and management skills
* Data driven decision maker with strong analytical thinking
* Solution-oriented mindset and work approach
* Excellent communicator who can effectively manage multiple stakeholders
* Charisma and a natural ability to connect with others
* Experience growing and managing teams and developing employees
* Ability to empower and inspire the collective team
* Passion to help build the future of real estate

Why Compass / We're one of Glassdoor’s Best Places to Work for 2019! Compass is building the first modern real estate platform and we’re bringing together the world’s sharpest, most creative professionals across real estate, engineering, business, marketing, and design. 

Opportunity / With the solutions-driven mindset of a startup and the sophistication of a luxury brand, Compass is the future of real estate. Transform an industry with limitless potential and broad impact, at a company that fosters and celebrates personal growth.

Culture / Collaborate daily with other proven talents in a dynamic office environment with a strong community spirit. At Compass our mission is to help everyone find their place in the world. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place.

Benefits / Enjoy premium health insurance, gym and tuition reimbursement, team events, and fun extras.