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Agent Operations Associate - Boston

$50k – $62k • 0.0% – 1.0%
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As a member of our Agent Operations Team, you will oversee the agent experience at Compass, collaborating across departments to provide best-in-class agent support. As an in-house brand ambassador, you’ll work with our talented team of marketing strategists, graphic designers, product engineers, and real estate experts to anticipate agents’ needs and develop innovative solutions. You’ll develop a nuanced understanding of agents’ businesses and operational needs and will work closely with Compass leadership to continuously improve our agent resources and offerings. The Agent Operations Team is an integral part of the Agent Management, Operations, and Human Capital efforts at Compass.

At Compass You Will:

Spearhead new agent orientation, executing comprehensive preparation to ensure a smooth transition experience and setting the bar for the agent experience at Compas

Collaborate with talented specialists and industry experts in NY and Boston to provide best-in-class agent support

Utilize innovative technology that empowers you and your team to field agent requests thoroughly and efficiently

Lead presentations and agent training sessions on our innovative proprietary technology and other key tools and platforms

Work closely with Compass leadership to monitor agent satisfaction and support agents’ operational needs

Solicit agent feedback and suggestions to improve processes and expand agent support

What We're Looking For:

B.A. or B.S. degree

Experience in a customer facing role, whether in account management, customer success or customer service.

Impeccable attention to detail and problem-solving skills

Team player adept at collaborating with others

Self-starter attitude and ability to exercise judgment and problem-solve with minimal supervision

Continuous desire to improve existing processes and develop creative solutions

Exceptional written and verbal communication

1-2 years of start-up, technology, marketing or real estate experience a plus

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