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Customer Support Associate

$0k – $50k • No equity
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Compass is a technology-driven real estate platform that provides comprehensive brokerage services, combining exceptional agents with thoughtfully crafted digital products to make the process of buying, selling, or renting a home intelligent, deliberate, and seamless.

We are looking for a motivated Customer Support Associate. You will assist our end users throughout the product development cycle. This includes answering questions, tracking bugs, and monitoring feedback from all of our users. You will act as a conduit between our end users and the product development team, ensuring that our customers and agents have their needs addressed.

At Compass You Will:

Act as a first point of contact for customer and agent support queues
Address a variety of inquiries, from simple product questions to reports of underlying technical bugs.
Create detailed feature and bug reports for engineers and product managers to resolve
Work alongside product and engineering teams to escalate UX issues, bugs, and feature requests and convey accurate timeframes to end users
Stay informed with upcoming product roadmap in order to answer user inquiries
Assist with the creation of reports and share team progress and learnings across teams
Be a knowledgeable point of contact for our internal agent ops and listings teams
What we're looking for:

1-2+ years of customer support or equivalent work experience
Bachelor degree or equivalent - technical background is a plus
Strong verbal and written communication skills, both technically and conversationally
Highly collaborative; not afraid to ask questions, discuss opinions, or offer insights
Detail-orientation and dependability with high degree of multi-tasking and follow-through
Proficiency with Mac, iOS, Android, and Windows operating systems
Strong initiative and a high degree of intellectual curiosity
Appetite for working in a fast-paced, ever-evolving environment
Familiarity with product development process a plus
Experience with Jira, Zendesk, or similar ticketing and workflow management software a plus
Understanding of JSON and XML data formats a plus
Able to perform light troubleshooting via console log and network tools a plus

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