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To be the first choice for online, custom printed packaging

Customer Service & Account Representative

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We’re looking for a dedicated professional who would be primarily responsible for all aspects of customer contact in support of the company’s sales and production goals.

Responsibilities include:
• Work with team to answer all incoming phone calls according to company guidelines and directives.
• Work with team to answer customer messaging and emails in a timely and professional manner.
• Follow-up with customers on sales requests through general inquiries.
• Communicate customer concerns to management in timely manner.
• Work with customer requests and assist customer in placing orders.
• Maintain an organized, clean and safe work environment.
• Work with team on entering customer orders into production queue.

Skills and education desired:
• GED/High School or Bachelor’s degree
• Intermediate knowledge of Microsoft Office products.
• Previous customer service and or business development experience.
• Ability to communicate effectively with customers and company personnel.
• Ability to communicate while multitasking in an open office environment.
• Ability to correspond with customers and teammates through all written channels of communication.

The position requires regular and predictable attendance with some variations with work schedules at peak times.
The work environment is an industry-leading modern production facility. Duties are primarily carried out in the main office. At times work may involve entering the production area and interacting with production management.

Benefits include: Medical, Dental, Life, 401K, Vacation, Sick Time, & Holidays
Pre-Hire Drug Testing and Background Check required

CompanyBox at a glance

To be the first choice for online, custom printed packaging

CompanyBox focuses on Displays, Ecommerce, Packaging Supplies, and Digital Marketing. Their company has offices in Charlotte. They have a small team that's between 11-50 employees.

You can view their website at https://www.companybox.com

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