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Enterprise Technology for Educational Institutions

Manager - Customer Success

₹3.6L – ₹7.5L • No equity
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We are a user-first company with a strong focus on customer success.

We are looking for passionate techno-managers who will use their comprehensive knowledge of CollPoll platform and expertise to provide enterprise level guidance and support to our customers via in-person meeting, phone, email, and other channels as required.

You will be an important member of Customer Success team with end-to-end knowledge of our core product. You will be responsible for implementation of CollPoll platform at new client institution. You will solve important problems and provide tangible solutions in uniquely collaborative and creative ways. Your involvement will be highly valued from configuration for new clients to successful running at existing clients.

Your specific responsibilities include:
• Research, diagnose, troubleshoot and identify solutions to resolve customer issues
• Configure the product for new clients and ensure timely delivery
• Automating processes, suggest tooling, contributing bug fixes to product and advocating for new features
• Testing, and providing final Quality Check before client is ready to go live
• Document knowledge in the form of knowledge base notes and articles
• Collaborating with the Research, Engineering and Product Management teams

Required Experience
• 2+ years of experience in enterprise technical support or functional configuration
• Degree in Computer Science/Information Technology or equivalent practical experience.

Required Technical Qualifications
• Good knowledge of relational databases (MY SQL) and Microsoft Excel.
• Basic Knowledge of Python and APIs will be a plus
• Awesome problem solving skills and ability to break down complex concepts.
• Excellent analytical skills and attention to detail.
• Excellent leadership, communication and teamwork skills.
• Ability to work independently and make decisions under minimal supervision

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