Customer Support Executive [Campaign Execution]

- Executing the email campaigns on behalf of our customers in the expected
timelines.
- Analyze and monitor customers email campaigns delivery
- Sharing campaign delivery reports with customer
- Understanding & responding to primary level customer queries issues over
phone or email / ticketing system
- Provide product trainings / demos to the customers
- Execute email campaigns on behalf of our customers
- Setup necessary configurations for our clients so that they use our product.
- Analyze and identify process changes or product enhancements
required & suggest if any.
- Monitor internal alerts and raise alarm for critical issues.
- Be available at flexible shift timings for best customer experience