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Building food safety & sustainability tools to protect our food and our planet

Strategic Account Manager

$80k – $100k • 0.25% – 0.5%
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WHO WE ARE

At Therma, our mission is to ensure food safety and quality from farm to fork. We’re a technology startup that builds software tools to create a safe and healthy food supply -- empowering consumers to make thoughtful decisions about what they eat. We are trusted by dozens of leading restaurant chains, manufacturers, non-profits, and government agencies.

We’re a mission-driven team of entrepreneurs and engineers passionate about making the world better and safer. Led by founders from Harvard and Columbia, we are based in San Francisco and supported by experienced venture capitalists including Social Capital and D.E. Shaw, as well as the founders of Amazon (Jeff Bezos) and OpenTable (Chuck Templeton).

RESPONSIBILITIES

This is a hybrid Customer Success / Sales role. Working closely with our San Francisco-based Sales and Support/Implementation teams, your core responsibilities are to:

On the Customer Success side:

  • Maintain a deep understanding of our software products at all times
  • Build trusting and lasting relationships with customer stakeholders
  • Serve as the single point of contact for our customers post-implementation, including expansion and issue escalation
  • Run quarterly reviews of all clients and provide improvement recommendations
  • Support implementation efforts when required
  • Configure our software to ensure it meets the customer’s workflow needs
  • Ensure adoption throughout customer lifecycle, building high customer satisfaction
  • Track accounts post-sale to identify churn risk and take proactive steps to improve churn
  • Serve as the voice of the customer and collaborate with Product and QA to provide internal feedback on how CoInspect and Therma can better serve our customer base
  • Host webinars, trainings, and ongoing success tutorials
  • Serve as a product expert and keep our customers informed of feature changes and updates, as well as potential errors or outages

On the Sales side:

Own growth strategies for existing CoInspect and Therma customers including expansion and renewal opportunities:

  • Identify expansion opportunities by building relationships with current customer base
  • Uncover success stories and build case studies
  • Create business cases, including ROI and recommendations
  • Navigate organizations to identify key decision makers related to each opportunity
  • Work closely with Sales to close expansion deals
  • Track renewals and execute on sales process to close

Run prospect pilots with support from Sales
Consistently exceed monthly goals with respect to pipeline metrics
Occasionally aid in completing of demos for new business or BD opportunities as needed

QUALIFICATIONS

  • 2+ years prior experience in a customer facing role: Sales and/or Customer Success, Account Management
  • Familiarity with HubSpot, Zendesk, Slack, and other SaaS tools
  • Outstanding communication skills (written and verbal)
  • Excellent analytical and data manipulation skills (Excel, Google)
  • Strong project management skills
  • Self-motivated, resourceful, competitive, over-achiever who does whatever it takes to get the job done
  • Enjoy working closely with customers to ensure complete satisfaction
  • 4-year degree required
  • Experience in working with technology-related products
  • A love for food, climate, and community
  • Restaurant experience is a plus!
Location
San Francisco Bay Area
Job type
Full-time
Visa sponsorship
Not Available
Experience
2+ years
Hiring contact

Amber Hager

Avatar for Amber Hager

Therma at a glance

Building food safety & sustainability tools to protect our food and our planet

Therma focuses on Sustainability, Internet of Things, Data, Wireless Sensor Networks, and Legal Tech. Their company has offices in San Francisco and Cebu City. They have a small team that's between 11-50 employees. To date, Therma has raised $9.05M of funding; their latest round was closed on May 2020.

You can view their website at https://www.hellotherma.com/ or find them on Twitter, Facebook, and LinkedIn.

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