At Coinberry we set out to build the global digital financial institution of the future
Customer Success Hero - [Philippines]
Hi, we are Coinberry! A Canadian based fintech startup focused on bringing blockchain and digital currency solutions to Canadians through an online cryptocurrency brokerage.
Founded in 2017, Coinberry is the safest and most secure FINTRAC-registered platform to buy and sell Bitcoin, Ethereum, Litecoin, XRP, Stellar and Bitcoin Cash.
Trusted by tens of thousands of Canadians, we aim to deliver the best-in-class user experience. We support both desktop and mobile experiences across our suite of Web, iOS and Android applications.
Here’s what’s exciting, we are looking for a proficient, dynamic and resourceful Customer Success Hero with an investigative mindset who always strives to deliver next level service and to provide the best journey for our customers. You must be able to thrive in a fast-paced, vibrant environment and be able to take on a wide range of tasks.
What you’ll be doing:
Resolve customer issues and maintain acceptable service level agreements (SLA)
Forward user feedback to the relevant department to improve the customer journey
Help create content for our Knowledge Base
Engage in discussion with partners and industry leaders
Support the Marketing Department with various projects and initiatives
Who you are:
A front runner in creating relationships with the humans who use Coinberry, including retail customers, influencers, competitors and partners;
Able to provide concise, articulate and insightful analysis in written and verbal form, as well as communicate these with clarity and brevity
Critical thinker who can speak for Coinberry users within the organization;
Experienced with productivity tools and CRM software;
Doesn't shy away from taking on new responsibilities and learning new roles;
Seeks the solution and thrives with Freedom.
What sets you apart:
Cryptocurrency knowledge would be an asset (but we can always teach you all you need to know)
Financial, Fintech or Technology Industry background is a plus
Understands the startup culture
What we Offer:
Flexibility (real flexibility, not a buzzword!)
The ability to work in both a company and industry experiencing hyper-growth