Avatar for Trade Coffee

Turning coffee drinkers into coffee lovers

Business Operationss Manager

$75k – $90k
Apply now
About Trade

Love coffee? We do too. Trade is a well-funded digital marketplace that inspires people to make better coffee. We curate a selection of the country’s best roasters who take exceptional care in sourcing and roasting incredible coffees and overlay an experience that makes discovering and buying great coffee easy and rewarding. We bring the joy of a delicious cup of coffee from your favorite roaster into your home.

What We're Looking For

Trade is looking for a driven and tenacious operations professional who is ready to take ownership and make an impact on an organization preparing for rapid growth. Reporting to the Director of Customer Experience, the Strategic Operations Manager will play a key role in defining and prioritizing high-return initiatives and seeing them through to completion. In partnership with our Engineering, Data Science, Finance, and Coffee teams, you’ll lay the groundwork for operational excellence in a young company preparing for significant scale by evaluating both internal business operations and external supply chain and fulfillment operations to identify and escalate areas of opportunity and risk. You’ll play a key role in building new processes, measures, products, and experiences for a variety of stakeholders while always being ready to dive in and get your hands dirty when the facts on the ground require it.

What You Will Deliver

- Regular reporting on team performance against target KPIs; where targets do not yet exist, proposals on what we should be measuring and what performance levels we should be targeting
- Formalized SOPs and performance targets for work currently occurring in an ad-hoc or suboptimal way
- Organization and leadership through the ideation, project planning, and completion of key, cross-functional strategic initiatives
- Time and cost saving returns on energy invested in resolving high-priority operational issues
- An evergreen pipeline of operational needs prioritized by potential savings/impact
- A system for the ongoing evaluation and improvement of existing business processes
- A streamlined in-house fulfillment processes
- Ownership over the identification and resolution of urgent operational problems that threaten the customer, employee, or vendor-partner experience

Experience and Skills You'll Need

- Minimum of 2 years experience in strategy, business operations, consulting, or manufacturing
- Track record of improving processes and eliminating operational inefficiencies
- Demonstrated success in managing complex, cross-functional projects
- Top notch organizational, time management, and prioritization capabilities
- Superior analytic and intermediate-to-advanced Excel skills; SQL proficiency a plus
- Stellar written and verbal communication skills
- Proven ability to build cross-functional coalitions and influence team members to reach consensus
- Direct or indirect people management experience

The Type of Teammate You'll Be

- A-player who's ready to work hard and get the job done
- Unconcerned with titles or labels; you know that good ideas can come from anywhere
- Motivated to join a team that prioritizes open communication, productive disagreement, and committed cooperation
- Equally comfortable in the role of leader as you are in the role of contributor
- Bought into the idea that work should be a fun, safe, and rewarding place for all team members
- Excited to get nerdy about specialty coffee


- Competitive salary and vacation offering
- Comprehensive health/vision/dental benefits and 401K
- Opportunities to personally shape a new and innovative marketplace
- A role on the ground floor of a recently-formed company with an experienced leadership team and deep talent bench
- A commitment and to transparency and collaboration, starting with regular all hands meetings and team lunches
- A seemingly never-ending supply of amazing coffee

Sound good? Apply here: jobs.lever.co/teamlaunch/e7e381ec-155b-4ce6-98fd-eb3e2142fa80

Trade Coffee at a glance

Turning coffee drinkers into coffee lovers

Trade Coffee focuses on Coffee, Ecommerce, and Online Marketplaces. Their company has offices in New York City. They have a small team that's between 11-50 employees.

You can view their website at https://www.drinktrade.com/ or find them on Twitter, Facebook, and LinkedIn.

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