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It's a new day for docs.

Customer Success Manager - Named Accounts

$100k – $180k • No equity
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Coda is a rapidly growing startup in the enterprise SaaS sector, building a platform that lets individuals build documents as powerful as applications.

We're backed by some of the Valley's leading venture capitalists, and have assembled a world-class team across offices in San Francisco, Mountain View, and Seattle. Here's a quick overview of what we do.

About the Role

Coda is looking for a Customer Success Manager to work with its largest customers and help them succeed with the product. In this role you'll be working with our customers in an end-to-end relationship, combining your knowhow with Coda and your understanding of the customer's needs to help them deploy Coda successfully and regularly use it solve a variety of problems.

As Coda is defining a new category of productivity in the workplace, this role will require the creative positioning of a new product in a changing landscape, in addition to technical know-how and a sharp attention to detail. The position starts as an individual contributor role, but as Coda continues to grow quickly will transition to a hybrid manager / IC ("player/coach") role.

Responsibilities for this role:

* Solve your client's problems using Coda. Help our most important clients take their workflow from a mess of spreadsheets or 3rd party tools and build elegant solutions to streamline their work and provide accountability.
* Own implementation of Coda end-to-end, and begin deployments of Coda in our largest clients - majority of ownership initially will involve working with a client to build their initial implementation of Coda, and translate their vision into a reality in a new product
* Continue to advocate for Coda while in the implementation phase - while this isn't a sales role per se, it's critical that the person successfully position Coda in every interaction with the client
* Work closely with Coda's sales team to ensure customer happiness and retention
* Answer customer questions associated with their specific use-case or docs (role is separate from customer support - customer questions are much more in-depth than one-off 'how to's)
* Bring feedback on customer pain-points and uncertainties to the product team, to improve Coda's features and functionality

Experience & Skills:

* Proactive capability at owning and deepening client relationships - ongoing interactions measured by key metrics of NPS, satisfaction, etc.
* Deep familiarity with Excel and common productivity tools.
* Experience owning a large number of customer relationships and still treating each as if they are singular

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