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The technology platform for arts education.

Account Management Associate

$35k – $50k • % – 0.03%
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What the position entails

CLI Studios is looking for an Account Management Associate to join our team in Los Angeles, CA. As part of the Account Management Team you will help drive the growth of CLI Studios by onboarding customers, providing an excellent customer experience, and capturing upservice opportunities. CLI Studios is growing rapidly and the Account Management Associate has the opportunity to develop the role as the company expands. Here are some of the activities you will be responsible for:
- Working with customers to set goals for their participation and usage of the CLI Studios program
- Supporting customers in getting setup for their participation in the CLI Studios program
- Meeting with studio owners and teachers on a regular basis throughout the dance season to ensure customers are getting maximum value out of their CLI Studios Program
- Identifying and pursuing upsell opportunities for add-on services and products
- Responding to customer inquiries and requests
- Creating and sending customer engagement communications
- Planning and executing customer engagement webinars and events
- Creating documentation and support resources that help customers get the most out of their CLI Studios experience

What you need to be successful

At CLI Studios we’re looking for driven, curious, passionate, and hard-working people who have a love for dance. Here are the specific experiences, skills, and traits that we think will help you be successful:

Experience:
- Two or more years’ experience working in Account Management or Customer Service
- Bachelor’s degree in Dance, Business Administration, or an equivalent subject
- Experience with dance studios and dance education
- Experience working with video conferencing platforms (E.g. Zoom, FaceTime, Skype)

Skills & Traits:
- Friendly and upbeat personality
- Ability to resolve customer conflicts
- Strong verbal and written communication
- Ability to multi-task
- Attention to detail
- Drive to deliver excellent results
- Desire to learn, grow and develop new skills and experiences
- Entrepreneurial spirit

What's in it for you

- Working with a great team—committed to achieving results and having fun
- Working with top choreographers in the dance industry
- Opportunity to learn and grow with the company
- Competitive compensation
- Early employee at a LA-based startup company

CLI Studios, Inc. is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.

Your right to work

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Copyright © 2019. CLI Studios, Inc.

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