Avatar for CleverTap

The Intelligent Mobile Marketing Platform

Customer Success Manager - Mountain View

$80k - $120k • No equity
Apply now
About the Role

CleverTap is looking for a talented individual to join the Customer Success team for the Americas. As a Customer Success Engineer you will play a key role in building strong relationships with your portfolio of customers driving product adoption and ensuring that they are leveraging the CleverTap platform to its full potential. You will onboard new customers and guide them through the implementation process and train them to extract value from the CleverTap platform. You will develop a strong understanding of the customer's business and key performance indicators and tailor the use of CleverTap technology to fulfill those. You must be a self-starter with a team player mentality and have a “do what it takes” attitude for a fast paced, high energy startup environment.


Responsibilities

• Own and manage the entire customer success lifecycle from on boarding to up-selling for portfolio of customers
• Drive and optimize the on-boarding process for customers to deliver a quick time to value
• Increase product adoption by developing a strong understanding of the customer's business and aligning it with product capability
• Develop a network of Customer Champions within each account through continuous education, training and collaboration
• Be an internal advocate for the customers and channel their feedback and advocate for them through the product roadmap process
• Collaborate with customers on their omni channel marketing strategies to engage users to attain their revenue and retention goals
• Conduct business reviews with customers at regular cadence. Drive decision making through relevant data; share product insights data, examine underutilized features and guide business to better leverage the product to generate new business opportunities
• Be an expert in current trends, best practices and competitive landscape in the digital marketing, user engagement and analytics space
• Capture customer requirements and articulate the same for the product team in easy to understand specifications, user interface changes and integration touchpoints
• Responsible for responding to customer emails, driving excellent Customer Experience driving Customer Advocacy
• Drive QBR's with Customers


Qualifications

• 2+ years of experience in Product Management, Customer Success management or account management preferably in the digital marketing / mobile engagement space
• Excellent interpersonal skills that can build and sustain relationships
• Strong communicator who can articulate and present eloquently across all levels within an organization from C-level decision makers to marketing managers and developers
• Self-starter with strong technical acumen to navigate through ambiguity and deliver results in a rapid-growth environment
• Ability to multitask and prioritize to successfully manage multiple technical projects with many moving parts.
• Consultative experience working with cross-functional teams at complex accounts
• Consummate team player
• Ability to communicate technical concepts effectively
• Ability to work quickly and calmly to resolve technical issues
• Show strong empathy for the customer; represent customer through all business cycles
• Master’s degree (MBA) preferred (BS/BE in CS or CE required)

More jobs at CleverTap

View all jobs

Customer Success Engineer

Apply now

Customer Success Manager

Apply now

Director, Customer Success

Apply now

Sales Manager

Apply now

Sr. Product Marketing Manager - Mumbai

Apply now

Software Engineer

Apply now