ASR Engineer

About the role:

As an ASR Engineer on the Speech Engineering team, you will be working with software developers and implementation consultants to evaluate and improve the accuracy of Clarabridge's automated speech recognition (ASR) systems. This role involves a blend of research, innovation, and ingenuity in order to solve very real and practical ASR problems. In this role you will be doing things such as:

• Building acoustic and domain models
• Performing WER analysis as well as Clarabridge-specific accuracy analysis
• Researching applicable noise reduction techniques
• Collaborating with subject matter experts to tune ASR output in support of specific business problems
• Assembling training data to support tuning activities
• Defining best practices for handling audio quality problems and other ASR-related issues

About the team:

The Clarabridge Speech Engineering team is a deeply technical team that works alongside software engineers to get the most out of the Clarabridge ASR system. The team uses state of the art tools and software to evaluate and improve automated transcription processes, as well as to implement new ASR techniques and enhance existing approaches. The team's research helps guide the development of software and models that are a part of the automated transcription process, while the team's practical focus ensures that all work can be used in real-world applications.

About you:

You are a curious, enthusiastic, and technical candidate with a proven record in audio processing or digital audio manipulation. A good combination of the following skills and experiences makes you a good fit for this role:

• Degree in Linguistics, Speech Pathology, Computational Linguistics, or Audio Engineering
• Experience managing or manipulation audio files for human voice and speech
• Knowledge of Digital Audio Containers, Codecs, and Compression algorithms (G.711, G.729, PCM, etc)
• Facility with Linux command line tools, for example ffmpeg and sox
• Familiar with machine learning and speech recognition

About Clarabridge:

Clarabridge’s customer experience management platform helps hundreds of the world’s leading brands understand and improve the customer journey. With over 310 employees and offices in Reston, London, San Francisco, Barcelona, Ghent, and Singapore, Clarabridge is an internationally recognized leader in the Customer Experience Management industry. Our culture is people-focused, results-oriented, and customer-obsessed.