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Our Autonomous Data Fabric is the only way to 2X your IT capacity and thrive in the post-COVID world

Customer Success Manager

$80k – $125k
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We're looking to expand our customer team and looking for a Customer Success Manager with proven experience in managing customer success for enterprise customers. Our company is interested in candidates that have an entrepreneurial spirit and a strong ability in fostering and building long-term relationships. You will lead the customer relationship and be the chief advocate for our customers to help them realize full business value from their investment. You will be part of an exciting and dedicated cross-functional team that will help identify roadblocks, implement solutions to remove obstacles, help facilitate and coordinate important activities, and contributes to the overall customer success.

Responsibilities

  • Tracks, forecasts and owns renewals and net promoter score KPIs for assigned customers
  • Actively manages the customer relationship by helping customers realize the full potential of Cinchy Platform in order to preserve and grow revenue
  • Proactively identifies risk, expansion opportunities and work with account directors to plan retention and expansion strategies
  • Manage customer implementation projects and onboard them to the platform using Cinchy's data-driven methodology
  • Anticipate and communicate business risks, while providing mitigation recommendations to clients and internal counterparts
  • Work closely with the Product, Engineering, and Support teams to troubleshoot issues, track actions, escalate where needed, and proactively follow-up to ensure customer expectations are exceeded
  • Be the trusted advisor for each customer through a deep understanding of customer’s business, industry best practices, and rapid delivery of business outcomes

Requirements

  • Bachelor’s degree in Computer Science, Computer or Electrical Engineering, Mathematics, or equivalent experience
  • Passion for engaging customers. You have 5+ years’ experience managing customers in an enterprise environment and are able to demonstrate excellence in customer service
  • Capable of prioritizing and allocating resources to / focus efficiently on multiple projects
  • Ability to relay a business problem/issue in a clear and concise way from the customer to our product, support and engineering teams
  • Strong personal leadership and collaborative skills, combined with comprehensive, practical experience and knowledge in the end-to-end delivery of complex solutions
  • Clearly understand how to assess the importance of issues and tasks and prioritize accordingly

Cinchy at a glance

Our Autonomous Data Fabric is the only way to 2X your IT capacity and thrive in the post-COVID world

Cinchy focuses on Enterprise Software, Financial Services, and Data. Their company has offices in Toronto. They have a small team that's between 11-50 employees. To date, Cinchy has raised $3.1M of funding; their latest round was closed on September 2018 at a valuation of $12M.

You can view their website at http://cinchy.com or find them on Twitter and LinkedIn.