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Bilingual Customer Success Agent

$36k – $36k
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We’re looking for a person who speaks and writes fluent French and English to jump into a role as our bilingual customer success agent. Checklick is based in Toronto, but our working culture is remote-first.

We’re open to hiring to people living anywhere in Canada (preferably in the Eastern time zone). As there may be some occasional travel to Toronto required, proximity to the GTA is also preferred. We are also looking for a candidate who has graduated from a Canadian post-secondary school.

We’re a small company, so you’ll wear many hats! Your primary responsibility will be to respond to support inquiries via email, phone and social media, in both English and French. Specifically you'll:

Help our existing customers with any issues using Checklick.
Log all issues in Zendesk (our customer service platform), and all potential customer interactions in HubSpot (our customer relationship management platform)
Ensure that all inquiries are responded to within our timeframe guidelines, and with an extremely high level of professionalism and courtesy. Our busiest time for support inquiries is during regular business hours. However, we also receive occasional inquiries during evenings and weekends, which you will be expected to answer. We can provide you with statistics on how many tickets typically fall outside regular business hours so you can decide whether this position is right for you.
Lead web-based training sessions with new customers.
Escalate issues to the technical team when a bug is suspected.
Provide general feedback to the technical team on potential new features or improvements to the platform.

Please send an email to dominik@checklick.com with:
A cover letter (in the body of your email), explaining why you think you’d be a good fit for this position.
An attached resume in PDF format