Avatar for Chatdesk

Customer experience software

Customer Success Manager

$70k – $85k • 0.1% – 1.0%
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> Overall

You will get hands on operating experience in a fast growing company. There will be opportunities to travel and work with people from all over the world. Based on performance, there will be opportunities to hire and build a team and grow your leadership.

The Customer Success Manager will report to our Co-founder who leads Chatdesk’s business development efforts. Your time will be spent across the following areas:

> Client Operations

Understand our customers’ organizational goals and unique challenges and work with management to recommend and implement potential customer experience changes

Compile analysis and industry research on customer experience innovation / trends, while engaging customers (e.g., meetings, white papers)

> Relationship Management

Own and manage customer relationships to drive the value of Chatdesk’s solutions

Collaborate with management and engineering teams of our customers to help with the onboarding of our solutions and technical troubleshooting

Address, resolve, and record any customer issues around product usage, technical support, onboarding & general account satisfaction.

Ensure customer happiness and engagement by leveraging knowledge of products, services, and best practices to proactively provide support and guidance to our customers

Address, resolve, and record any customer issues around product usage, technical support, onboarding & general account satisfaction.

> Our values

  1. Honesty and transparency
  2. Hardwork
  3. Always learning and improving
  4. Empathy

> Requirements

  • Cultural fit with our values
  • 2-3 years of client management experience at a SaaS company or top-tier client services firm (e.g., McKinsey, Bain, BCG, Accenture, Deloitte), with demonstrated analytical problem solving skills
  • Experience in software scripting (e.g., Python, HTML) is preferred
  • Enjoy learning about different companies and understanding their business
  • Motivated to help our clients and their companies be even more successful
  • Excellent written and verbal communication skills, including content creation, public speaking and presentation skills
  • Ability to inspire people
  • Comfortable working in a fast-paced, frequently changing and evolving environment
  • Scrappy and positive team player
  • Last and certainly not least, lover of customer experience!

> Perks

  • Competitive salary
  • Stock options

Meet your team

People you would work with in this role

Aneto Okonkwo

Avatar for Aneto Okonkwo
Co-Founder & CEO of Chatdesk. Previously 7+ years Product Manager at Google. Worked on Voice Search and Google Assistant. BS and MA from Stanford University

Elise Luc

Avatar for Elise Luc
Via
Business Operations at Chatdesk. Experience with agile methodology and Business Process Management. University of California Berkeley alumna.

Chatdesk at a glance

Customer experience software

Their company has offices in New York City. They have a small team that's between 1-10 employees.

You can view their website at http://www.chatdesk.com or find them on Twitter, Facebook, and LinkedIn.

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Customer Operations Associate

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