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Trusted billing partner for your Online Subscription Business

Manager - Customer Solutions

₹18L – ₹24L
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We are looking for a Team Manager, Solutions Team in Chennai to scale and run the team and also own the overall customer support experience. You will be working with more than 30 customer-focused Solutions Engineers and an Ops team to continue growing the function as the organization grows. You will work directly with our Director of Customer Solutions and be the go-to person for anything related to the support experience.

At Chargebee, we do support differently. We don’t answer questions, we spend time to understand problems and provide resolutions. We see ourselves as business consultants more than anything else and we are all about connecting with our customers as humans and doing our best to help them.

Roles and Responsibilities
Keep your team happy! Get to know the individuals and keep them motivated
Run day to day operations
Check and review your team’s metrics to improve functional and operational efficiency
Identify and escalate issues efficiently and appropriately to management and across teams
Build a strong relationship with other functionals leads and work effectively with them to improve customer experience and help complete the feedback loop
Hiring/firing and scaling the team
Conduct bi-weekly team meetings, performance reviews and appraisals
Regularly collect feedback from the team, validate them and fix problems
Identify team’s training and development needs
Provide management with feedback about the team regularly

We hope you’ve got
10+ years of customer service and 5+ years of people management experience
Experience working with SaaS companies (preferred)
An approachable personality with great leadership and coaching skills
The ability to clearly communicate the vision and goals to the team
A passion for customer service
Effective listening skills and can also communicate feedback clearly and in a friendly way
A will to work with a flexible schedule that includes night shifts, weekends and holidays, as we operate 24x7
The ability to drive initiatives independently and work with minimal management oversight
Killer problem solving skills and are known for being accountable and reliable
Exceptional communication and presentation skills

Chargebee at a glance

Trusted billing partner for your Online Subscription Business

Chargebee focuses on Payments, Subscription Businesses, Cloud Infrastructure, and Billing. Their company has offices in Chennai. They have a large team that's between 201-500 employees. To date, Chargebee has raised $38.17M of funding; their latest round was closed on August 2020.

You can view their website at https://www.chargebee.com or find them on Twitter, Facebook, and LinkedIn.