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Personalization. Automated

Customer Success Account Manager

$40k – $50k
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Cerkl is seeking a Customer Success Account Manager to manage and delight our enterprise customers while helping the Customer Success team develop sustained scalability.

As a part of our Customer Success Team, the Customer Success Account Manager would be responsible for a portfolio enterprise customers. S/he will help guide each customer through the implementation process and provide ongoing success.

Specific account management responsibilities include but are not limited to:

  • Hosting regular calls and/or in person meetings with high priority clients
  • Managing launch and account success
  • Lead minor product changes working with design & tech teams
  • Communicate UX/UI changes to current customers & internal teams
  • Cultivate and tend long-lasting customer relationships
  • Work with Cerkl's Development teams to solve client configuration issues
  • Track all customer communications and progress
  • Understand the ‘why’ behind a customer's specific needs/wants and communicate effectively to internal teams
  • Develop and share best practices across clients
  • Feed the Sales, Marketing, Development and Product teams useful customer-facing success stories, information, data, insights and knowledge
  • Identifying the must-have experience that keeps customers coming back and making sure new/future users experience this same level of success
  • Host monthly webinars pertaining to best practices, new feature releases and basic usage of Cerkl 101

Requirements:

  • Passionate about providing a stellar customer experience
  • Self-starting and regulating
  • Ability to handle ambiguity
  • Demonstrate internal leadership and collaborate to deliver projects on time
  • Strong written and verbal communication skills
  • Ability to problem solve in a fast-paced environment
  • Technical aptitude and general understanding of software
  • Outstanding organizational skills
  • Excellent time management skills
  • Interest in building relationships and seeing customers succeed
  • Results driven with strong analytical skills
  • Ability to operate through existing frameworks with speed and attention to detail while suggesting and improving processes
  • Detail-oriented
  • Hard working
  • Collaborative
  • Creative & progressive thinking
  • Passion for learning

Meet your team

People you would work with in this role

Maddy Rieman

Avatar for Maddy Rieman
Director of Customer Success - Cerkl
Cerkl CEO. Prior, founded Incigna (sold) and WhatIfSports (sold to FOX). E&Y Entrepreneur of the Year finalist. Cintrifuse Board Member.

Rachel Folz

Avatar for Rachel Folz
First marketing hire at Cerkl. Priors include Raycom Media and nonprofit marketing. Website, content, and data are my specialities.

Cerkl at a glance

Personalization. Automated

Cerkl focuses on Email Newsletters, Personalization, Higher Education, and Hr Tech. Their company has offices in Cincinnati. They have a small team that's between 11-50 employees.

You can view their website at https://cerkl.com or find them on Twitter and Facebook.

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