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Creating trading platforms for banks, funds and brokers

Support Analyst - Technical

$35k – $75k • 0.0% – 3.0%
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We are excited to be growing our team in Hong Kong.

With offices in London, Hong Kong and Toronto, we are now looking to hire a support analyst to join our team who is based in Hong Kong. You will also have the opportunity to spend a period of time in our other offices across the globe (when travel restrictions are eased).

If you are interested in working in a fast paced and structured environment with a great team of people then we have the perfect opportunity for you.
This role involves being responsible for the support and configuration of global trading systems and offers great exposure to technical (testing, configuration, development, release management, environment management) and service aspects of IT consultancy. There may also be the opportunity to travel abroad to work with our clients.

Our company build trading platforms for banks, funds, brokers etc....you can find out more on our website www.celer-tech.com

Responsibilities

  • Providing 1st to 3rd line support of all Celer applications
  • Providing 1st to 3rd line support to external clients globally
  • Assisting with full testing cycles, including regression, feature acceptance, performance testing etc
  • Learning the business so you can speak on the same level with external traders and clients.
  • Involved in documentation for any change and or new process or functionality
  • Helping to automate current process and improve the Celer environment
  • Looking for way to increase efficiencies
  • Assisting with the release and implementation/deployment process
  • Managing the Jira queue and raising any bugs or improvements with full test cases to Dev
  • Working closely with the business to help gather requirements
  • Client management
  • Investigating and resolving queries e.g. data analysis, application issues or database related
  • Testing new software functionality & assisting the quality assurance process

Requirements

  • Problem solving skills
  • Communication skills
  • Jira
  • Unix
  • Linux
  • Java (minimum basic knowledge)
  • SQL & Hbase

It would be beneficial if you have experience in software development as it will give more variation to your role and enable you to develop and provide assistance in a number of areas. Experience in the FX sector is beneficial.

This role requires a high level of skill and is much more technical than your standard support role which gives you the opportunity to expand your skills and talents.

We have an ever increasing number of clients and we need you to provide support!

competitive salarygenerous performance based bonus (discretionary) share optionsteam lunchesother perks

If you would like to apply or hear more about the role, please get in contact.

Celer Technologies at a glance

Creating trading platforms for banks, funds and brokers

Celer Technologies focuses on E-Commerce Platforms, Software, Customer Support Tools, and New Product Development. Their company has offices in Hong Kong. They have a small team that's between 11-50 employees.

You can view their website at http://www.celer-tech.com

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