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Airbnb for Catering

Operations Associate (Support and Sales)

$45k – $60k • 0.05% – 0.1%
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CaterCow is a small team doing big things in the food world. Our office is located in DUMBO, Brooklyn. Our Operations team loves providing above and beyond support, and our users love this about us and tell us we have “heart and soul”. Each teammate has a passion and genuine excitement to be building and continuously improving a product that our customers and catering partners find incredibly helpful. We love honesty, feedback, and a desire to continuously learn and improve (we hope you do, too!)

Your job will evolve as we grow. These are just some of the daily tasks and responsibilities:

  • Answer both caterer and customer inquiries via email and phone

  • Help solve our users problems, thinking strategically and analytically in your decision making, as well as react empathetically when things go wrong

  • Help customers find success on our site by introducing them to our platform, as well as get real time feedback on needs and pain points

  • Track customer issues to ensure they are properly addressed and that underperforming caterers are identified

  • Identify processes and procedures that could be improved (we love feedback and improving)

Requirements

  • Above all, you are a positive, honest, and humble person that loves to help people as well as build & maintain relationships

  • You are customer focused: This role will lean heavily toward user support at the start

  • An interest in working with our customer sales team and within the customer sales process: this can be a great opportunity to help grow both the business and your role within the company

  • Flexibility to switch from answering customer support emails to making a sales call within the same hour

  • You have at least 1 to 2 years of work experience

  • We’d be further impressed (but this is not necessary) if you had experience at an SaaS company, and have worked with Zendesk, Hubspot, or other help desks / CRMs

Benefits

  • Competitive Salary, based on experience: $45k to $60k
  • Equity in the company
  • Subsidized Health Insurance (Health and Dental)
  • 401k with company match
  • Unlimited Vacation
  • Pre-Tax Commuter Benefits
  • Daily Lunch (and occasional sweets, treats, and snacks)
  • All computer equipment necessary to get the job done right
  • Optional subsidized Citi Bike Membership
  • Fun team outings (Jet skiing on the Hudson, Escape Room, laser tag, VR Bar, etc.!)

Application

If you're interested and found us via AngelList, please apply at the following link, not via AngelList: https://www.workable.com/j/3CDE8E913C. We will need your resume, cover letter, and will ask for you to answer 3 questions. If you do not apply via the above link, we will not review your application. Thank you for your understanding, as well as your time in applying!