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Foundation Account Manager

$75k – $88k • 0.0% – 0.01%
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ESSENCE OF THE ROLE
As an Accounts Manager, you will be a part of the team entrusted with managing some of our largest and most impactful partnerships with grantmaking foundations. You will oversee and become the expert on 8-10 foundation clients around the country who are focused on community building, supporting local philanthropy, and elevating nonprofit organizations. You will be responsible for program success and meeting metrics set with our clients in order to build measurable impact for our foundation partners. Through your experience with client management and project management, you’ll build lasting relationships with our partners and set the program’s long-term goals and direction.

YOU WILL BE EXPECTED TO:
-Manage all program activities for the account, including:
-Developing client management strategy
-Relationship management activities such as coordinating and leading client calls and meetings and maintaining regular email communication
-Ensuring that Catchafire has relationships with key strategic leaders in order to share our learnings and shape our partnership
-Collaborate with internal teams to generate marketing, programming and deliverables for the client
-Manage all program launch activities, including creating contact email lists, drafting copy, monitoring campaigns, and event planning
-Monitor progression of ongoing programs against client success metrics and internal goals
-Manage proprietary survey and research mechanisms that help Catchafire provide valuable insights to our foundation partners and to their nonprofits
-Reporting engagement and nonprofit findings to your clients and Catchafire internal teams regularly
-Use key metrics to demonstrate to client Catchafire’s impact for nonprofits through compelling impact stories and data visualization
-Generate fresh ideas aimed at improving success metrics and client happiness
-Elevate the Accounts team with excellent and high quality project management and client management execution

ATTRIBUTES
Systematic: You work methodically and like to create appropriate and effective structures to help you and your team accomplish goals. You excel at implementing, optimizing, and, when necessary, overhauling processes to make the team more effective.

Unwavering attention to detail: You understand the professional standards that our clients expect, and you hold yourself and your teammates to a high bar of delivery. You ensure that every piece of work that is produced under your watch is excellent.

Collaborator: You are empathetic and supportive, winning the buy-in of your team by demonstrating servant leadership qualities. You ensure that your teammates understand their role on the team and that they work well together to achieve the right end result for the client.

Relationship acumen: You begin by listening and asking rather than telling your opinions. You make your teammates feel heard and are able to explain a complex situation or process simply in order to establish buy-in and avoid confusion. You have great people intuition and are able to help navigate through client ecosystems.

Do what it takes attitude: No task is too small or arduous if it is in service of larger goals. You are hungry for responsibility and can see how tiny pieces of work elevate an overall experience.

EXPERIENCE / BACKGROUND
You must have:

4-7+ years of relevant work experience in a client facing role. More senior candidates may qualify for the Senior Manager level position.
Excellent written and verbal communication skills
Excellent creative problem solving and critical thinking ability
Analytical skills and experience using data to tell a story
Program and project management experience
It would be nice if you had:

Proficiency in Excel and task management tools
Experience in a corporate environment
Experience in philanthropy

COMPENSATION & BENEFITS:
Competitive salary commensurate with experience
Comprehensive benefits
If our values resonate with you, email your resume to careers@catchafire.org. Please specify "Foundation Accounts Manager" in the subject line, and include short answers to the following questions:

1. Why do you want to work at Catchafire?
2. What does it take to be a great client relationship manager?

This position is based in New York City.

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