Avatar for Catalog

Catalog makes software tools for production teams & commercial content for consumer brands

Customer Success Manager

Apply now
About Catalog
Catalog is a platform used by online brands to help source original visual content. Brands can sign up and select the quantity of content in the form of photos and videos, define their mix of shots, and choose a style that aligns with their brand aesthetic and our system takes care of everything else.

Role & Responsibilities:
Catalog is looking for a Customer Success Manager to lead relationships with key clients in the beauty and lifestyle space. Responsibilities include overseeing content production workflow for multiple clients simultaneously, delivering work on time and within budget, maintaining a high level of customer service, and fostering long term relationships with clients to support their marketing goals. The CSM will partner with sales, marketing, and product to support the team as a whole, including managing internal and external expectations.

A strong candidate will have the ability to multitask, partner with clients, work with flexibility, adapt with dynamic priorities, and bring a positive energy to new challenges and learning experiences.

The Customer Success Manager will be at the forefront of our customer-facing processes and will join a fast-paced team in a dynamic industry.

Job Requirements
-Bachelor’s degree or higher
-Minimum 2 years of experience as an account manager
-Agency experience preferred
-A self-starter with the ability to manage multiple projects, prioritize work assignments, build timelines, meet deadlines, collaborate, and work independently in a fast-paced environment
-Exceptional communication and organizational skills
-Strong conflict resolution skills
-Extremely detail oriented
-Exceptional customer service skills
-General understanding of content marketing, content creation, digital marketing, and social advertising
-Proficiency in Microsoft Office, PowerPoint or Google Slides

Catalog at a glance

Catalog makes software tools for production teams & commercial content for consumer brands

Catalog focuses on SaaS, Photography, Marketplaces, Brand Marketing, and Creative Industries. Their company has offices in Los Angeles. They have a small team that's between 11-50 employees.

You can view their website at http://www.catalog.cc or find them on Twitter, Facebook, and LinkedIn.

More jobs at Catalog

View all jobs

Business Development Representative

Marketing Intern

Creative Producer