Senior UX Researcher

Casper is seeking a Senior UX Researcher to join our growing New York digital and design teams. We're looking for someone with a genuine sense of curiosity and passion to translate complex data into concise and compelling findings surrounding consumer behavior to inspire the future of Casper’s digital offerings.

The ideal candidate will know how to turn knowledge into insight and insight into actionable directions by deploying a mix of quantitative and qualitative research methods. You should have solid instincts about when to hold the line on methodological rigor, and when to adapt to the changing demands of a project. Our Senior UX Researcher will collaborate with cross-disciplinary teams across the business to help guide the direction of Casper’s digital presence and identify opportunities to improve the experiences of current and prospective digital initiatives. You will work closely with cross-functional teams through all stages of development, from identifying initial opportunities to refining the user experience to analyzing the impact of our efforts and highlighting improvement areas.

When you’re not catching zzz’s, this is what you’ll do:
-Partner with product managers, designers and marketers to scope and carry out research, drawing on a range of user research methods and UX best practices
-Recruit for and conduct on-site, remote, and in-field user research studies with users
-Provide usability assessments (e.g. heuristic evaluations) for products under development
-Leverage secondary data, trends and learnings to set the cultural context for the team.
-Develop screening criteria to identify the right consumers to draw insight and inspiration from them.
-Craft discussion guides and appropriate tools and exercises to reveal consumer’s needs and desires
-Work closely with other researchers and data analysts to develop holistic approaches to meeting stakeholder needs
-Share tangible findings and prioritized recommendations with the teams on a regular basis, making connections between cross-functional team needs
-Manage third-party research vendors as necessary
-Evangelize user research best practices across the company