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CasaOne helps businesses lease and rent furniture, fixtures, and decor

Client Success Manager

$70k – $90k
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About CasaOne
CasaOne is a home furniture rental company that helps property managers, realtors, stagers and residents experience and access furniture, furnishings, decor, and equipment on demand. Our full-service offering includes a wide selection of products, affordable monthly rental plans, 3D visualizations, rent-to-own options and white-glove service in as early as 2-3 business days. www.casaone.com

About BureauOne
BureauOne converts furniture into a utility for businesses. BureauOne is a furniture rental company that helps businesses experience and access furniture, fixtures, and equipment without going through the myriad challenges that are associated with buying office furniture. BureauOne offers a full-service product including white-glove storage, delivery, and installation on-site. www.bureauone.com

We are backed by Accel Partners & other prominent investors and have offices in the SF Bay Area (HQ), LA, DC, NY, Chicago, Seattle & Bangalore.

Our teams consist of high performing individuals who enable each other to bring their best to every concept, resulting in brands renowned in their markets for perfect insight, impeccable service & the constant ability to surprise with excellence. We onboard experts who inspire us in the way they design solutions, craft brands or simply add sense to our products & services. We believe technology is only a tool for great engineering minds. Your understanding of core principles is of greater value to us than the tools used.

Roles & Responsibilities
• Be the main point of contact for multiple major clients, managing client relationships, expansion of partnership and communication and coordination with internal teams.
• Advocate for your customers to internal stakeholders.
• Listen to customers, identify business process pains, and recognize opportunities to provide the best possible solutions.
• Cultivate relationships with executives and key stakeholders to ensure a successful long-term business partnership.
• Partner with the various internal teams on account plans, business reviews, customer reviews, etc.
• Escalation Management- Liaise with cross functional teams to quickly resolve issues.
• Act as a single point of communication and coordination for tactical issue planning and resolution.
• Build relationships with customers at an executive level.
• Understand customer usage and account health to proactively grow the account

Essential Requirements
• 4+ years of experience with customer support/engagement roles with multiple disciplines in Support, Sales, and Account Management
• Prior Experience in a Product based Start-up will be advantageous
• Proven Experience in managing large, complex accounts in a customer-facing role
• Bachelor’s Degree, MBA preferred
• Impressive executive presence and communication abilities, both orally and in writing
• Analytical background – Should be able to extract and formulate learnings and recommendations from numbers and package them for business reviews
• Problem solver who works well in a fast-paced environment
• Strong analytical and Excel skills
• Proven achievements in delivering profit growth and ROI

What can CasaOne promise you
The Opportunity
• to increase your rate of learning exponentially by defining hard problems and solving them
• to partake in a high-growth journey and increase revenues 5x+ y-o-y
• to be an early innovator in the shifting trend: ‘ownership economy’ -> ‘access economy’
• to build a category-defining platform for FF&E (Furniture, Fixture, and Equipment) leasing
• to build high-performance teams

CasaOne is Proud to be an equal opportunity employer (EEO) and value diversity at our company.

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