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CasaOne helps businesses lease and rent furniture, fixtures, and decor.

Manager - Customer Success & Inside Sales

₹15L – ₹20L
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About Us

CasaOne - CasaOne is a home furniture rental company that helps property managers, realtors, stagers and residents experience and access furniture, furnishings, decor, and equipment on demand. Our full-service offering includes a wide selection of products, affordable monthly rental plans, 3D visualizations, rent-to-own options and white-glove service in as early as 2-3 business days. casaone.com

BureauOne - BureauOne converts furniture into a utility for businesses. BureauOne is a furniture rental company that helps businesses experience and access furniture, fixtures, and equipment without going through the myriad challenges that are associated with buying office furniture. BureauOne offers a full-service product including white-glove storage, delivery, and installation on-site. bureauone.com

We are backed by Accel Partners & other prominent investors and have offices in the SF Bay Area (HQ), LA, DC, NY, Chicago, Seattle & Bangalore. Our teams consist of high performing individuals who enable each other to
bring their best to every concept, resulting in brands renowned in their markets for perfect insight, impeccable service & the constant ability to surprise with excellence. We on-board experts who inspire us in the way they design solutions, craft brands or simply add sense to our products & services. We believe technology is only a tool for great engineering minds. Your understanding of core principles is of greater value to us than the tools used.

What we can promise you

An opportunity to

- increase your rate of learning exponentially by defining hard problems and solving them
- partake in a high-growth journey and increase revenues 5x+ Y-o-Y
- be an early innovator in the shifting trend: ‘ownership economy’ -> ‘access economy’
- build a category-defining platform for FF&E (Furniture, Fixture, and Equipment) leasing
- build high-performance teams

Job Description

About the Role
The Customer Experience Team in CasaOne & BureauOne is accountable for driving overall value and product implementation based on the customer’s requirement. You will assist in the achievement, and act in support of the Customer Success and Sales of our products and solutions into the approved markets to meet company goals. You will collaborate with Internal and External Teams to achieve company Revenue Targets. A confident negotiator - you have hands-on expertise for problem solving and generation of ideas and solutions. You will be responsible for Leading Customer Success and Inside Sales Teams & to help them quickly deliver results via effective customer on-boarding and accelerating growth.

The Responsibilities

- Manage, Lead and train Customer Success and Inside sales.
- Cultivate relationships with executives and key stakeholders to ensure a successful long-term business partnership.
- Design and implement sales strategy, set daily, weekly and monthly goals/KPIs for the team, generate metrics and reports for tracking progress and performance, allocate resources and identify improvements needed in sales processes.
- Escalation Management - Liaise with cross functional teams to quickly resolve issues.
- Act as a single point of communication and coordination for tactical issue planning and resolution.
- Build and cultivate prospect relationships by initiating communications and conducting follow-up communications in order to move opportunities through the sales funnel. Understand customer usage and account health to proactively mitigate any renewal risk
- Communicate with internal and external stakeholders, facilitating account management improvements as warranted.
- A lead pitch development process- Ensure effective prospecting, up/cross selling, pipeline development
- Proactively identify and resolve issues that may impair the organization’s ability to meet its strategic, financial and technical goals.
Share best practices across cross-functional teams.

The Must-haves

- 7to10 years of experience with customer support, Inside sales, customer delivery/engagement roles with multiple disciplines in Support, Sales, Account - Management, Program Management and Marketing required.
- Prior Experience in a Product based Start-up will be advantageous.
- Proven Experience in managing large, complex accounts in a customer-facing role
- Bachelor’s Degree in any stream. MBA preferred
Impressive executive presence and communication abilities, both orally and in writing
- Analytical background – Should be able to extract and formulate learnings and recommendations from numbers and package them for business reviews.
- Problem solver who works well in a fast-paced environment
- A solid leader/team manager with strong analytical and Excel skills.
- Proven achievements in delivering profit growth and ROI
- Comfortable working in night-shifts

CasaOne is Proud to be an equal opportunity employer (EEO) and value diversity at our company.

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