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Data-driven general store for a world in transit

Driver Advocate

$50k – $60k • 0.05% – 0.2%
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At Cargo, it’s no secret we love our drivers. It’s always our goal to keep them happy, excited, and engaged, as they are the driving force behind our business. As a Cargo Driver Advocate, you would be one of the core and essential links between our driver community and Cargo operations. Our approach to our support team at Cargo is a little different than most companies. We truly believe our support team needs to be the customer advocate and is responsible for identifying common issues and presenting solutions to make operations and your job more efficient.

APPLY ONLINE: jobs.lever.co/cargo/73c7bbd8-77d2-49a6-a9da-8f7bd43d7ebe?lever-origin=applied…

Desired Experience
-- Previous experience working in customer service or support, whether in-person, online, and/or on the phone
-- Someone who is positive, empathetic, and loves talking to people
-- Someone who can make quick decisions on the fly
-- Someone who is willing to hustle and do whatever it takes to reach a goal

Responsibilities
-- The core responsibility of this role is to provide support to our drivers and assist them with any issues that arise.
-- Support will be provided both virtually (via Zendesk) and over the phone
-- Identify trends in driver issues and outline potential solutions for our team to put in place
-- Working with the operations team to execute driver onboarding and engagement incentive programs
-- Other miscellaneous operational tasks that are core to keeping drivers happy and engaged

Meet your team

People you would work with in this role

Jeff Cripe

Avatar for Jeff Cripe
Ecom guy using ride-share to disrupt retail. Founder Cargo • Worked at @Birchbox, @Christie's Auction House • Studied at @Yale University

Eric Aleman

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SVP of Finance, Analytics, and Strategy at Cargo

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