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Offering an array of services that enable families to find, manage and pay for care

Expert Assistance Administrator

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About Care.com

Care.com is a consumer tech company with heart. We’re on a mission to solve a human challenge we all face: finding great care for the ones we love. We’re moms and dads and pet parents. We have parents and grandparents so we understand that everyone, at some point in their lives, could use a helping hand. Our culture and our products reflect that.

Here, entrepreneurs, self-starters, team players, and big thinkers unite behind a common cause. Here, we’re applying data analytics, AI, and the latest technologies to solve universal problems and connect people in new ways. If you like having autonomy, if you thrive on collaboration and building new things, and if you’re all about using your talent for good, Care.com is the place for you.

Expert Assistance is offered to families through their Care@Work Employer Benefits Program, who are looking for help in their care search through the Care.com platform. This role will be primarily working with caregivers on the Care.com platform who are applying to jobs posted by our Expert Assistance Specialists through a Seeker’s account and will also include proactive outreach.

Part-time position with availability between Monday-Thursday, 9 AM-8 PM EST and Saturday or Sunday hours. Hours can vary with a minimum of 10 hours and a maximum of 29 hours per week – a typical week will land at 25+ hours.

What You'll Be Working On:

  • Screen care providers through Care.com searching, messaging, and phone screening
  • Create profiles to send to families with an organized analysis of the care providers they will be interviewing
  • Work closely with Care Specialists to ensure clients are receiving the best-in-class service

What You’ll Need to Succeed:

  • Organized, detail-oriented
  • Can work independently and as part of a team
  • Excellent writing skills
  • Hands-on experience as a childcare provider and/or knowledge of child development preferred
  • Looking for someone comfortable Interviewing caregiver candidates and setting caregiver expectations

*Care.com supports diverse families and communities and seeks employees who are just as diverse. As an equal opportunity employer, Care.com recognizes the power of a diverse workforce and encourages applications from individuals with varied experiences, perspectives, and backgrounds.*

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Company Overview:

Available in more than 20 countries, Care.com is the world's leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today's families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits. Since 2007, families have relied on Care.com's industry-leading products—from child and elder care to pet care and home care. Care.com is an IAC company (NASDAQ: IAC).

Location
Austin • Boston • San Francisco • Menlo Park • Berlin • WalthamRemote
Hires remotely
Everywhere
Job type
Full-time
Visa sponsorship
Not Available

Care.com at a glance

Offering an array of services that enable families to find, manage and pay for care

Care.com focuses on Marketplaces, Bridging Online and Offline, Local Services, Customer Service, and Tutoring. Their company has offices in San Francisco, Austin, Boston, Menlo Park, and Berlin. They have a large team that's between 201-500 employees. To date, Care.com has raised $156.85M of funding; their latest round was closed on June 2016.

You can view their website at http://www.care.com or find them on Twitter, Facebook, and LinkedIn.