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A Marketplace for Healthcare Work

SaaS Implementation Manager (Hospital)

$45k – $70k
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Healthcare cost represents 17% of US GDP. That’s 3 trillion dollars! A large portion of that is costs associated with nurses, doctors and other healthcare professionals. Healthcare staffing has historically been dominated by telephones, fax machines, and paper calendars. CareRev is a technology company revolutionizing and modernizing healthcare staffing. For hospitals, we provide a flexible, high-quality, lower-cost workforce. For professionals, we help them make more money on their schedule. We are growing 15% monthly and launching new cities, so things are moving fast!

We are looking for a SaaS Implementation Leader to launch and manage CareRev hospital customers and professionals in Chicago, Milwaukee and possibly more of the Midwest. It’s a fun, challenging and exciting job responsible for delivering world-class customer success, working with healthcare staff and professionals, and making the world a better place!

Job Description:

- Responsible for all initial customer launch and success activities (e.g., on-boarding, adoption, support, advocacy, etc.) and outcomes (e.g., satisfaction, retention and growth across departments). After account is up and running, pass off to Account Manager.
- Work closely with CareRev colleagues to represent customers, gather and synthesize customer feedback, and improve quality of service. Work with talent team on nurse recruiting, customer support team on inbound support, operations team on performance metrics, sales team on cross-sell and up-sell opportunities and product team on product improvements.
- Flexible work environment with time split between and working onsite at hospitals and working from home. Periodic visits to CareRev headquarters in Los Angeles.


Requirements:

- Relevant bachelor’s degree
- 3+ years of success in launching enterprise SaaS products and supporting corporate customers
- Healthcare experience ideally with hospitals
- Strong empathy with ability to connect and build relationships with different personalities and backgrounds
- Skilled at influencing through persuasion, consensus building and negotiation
- Analytical and detail-oriented with strong project management skills
- Excellent communication and interpersonal skills
- Thrive in a fast-pace, dynamic work environment
- Comfortable with technology tools, mobile apps and corporate software


Who We Are:

CareRev is building the #1 staffing platform for healthcare professionals. Hospitals and medical centers in California, Florida, Chicago and other cities book thousands of specialized professionals through our app every month. We have a smart, collaborative, fun team passionate about building an amazing company and changing the world for the better. CareRev has an amazing group of investors including top healthcare VC firms and Y Combinator partners and alumni. We offer full benefits, and our Los Angeles headquarters is 2 miles from Venice Beach.

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