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Big Payments, Made Rewarding

KYC Analyst (Cantonese-speaking)

$25k – $32k
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This is an opportunity for an individual with a curious and pro-active mindset, eager to learn and to be a part of an exciting fast growth FinTech company. Reporting to the Operations and Compliance Manager, you will support the team to ensure CardUp’s operations are run smoothly.

The operations assistant performs a variety of administrative operational tasks such as the verification of customer data and payment information. This requires using a set of online systems to receive and approve incoming payments and new customer account openings.

As the person joining will be part of the Operations Team, this is a unique opportunity to combine Compliance and Business. The person joining would need to have a hands-on attitude, a problem-solving and detail-oriented spirit.

The KYC Analyst constantly cooperates with the rest of the Team and sends external communications to customers. An excellent English proficiency (written and verbal) is therefore necessary.

As the KYC Analyst will have to review transaction documents and customer documents in Chinese, written Chinese and verbal Cantonese proficiency is necessary.

We are a small team and we love to work together in a positive and dynamic environment. If you want to know how Fintech works from the bigger picture to the small details - this is the role for you!


• Daily KYC review of documentation related to payments to ensure compliance with regulations, internal guidelines and processes.

• Owning daily transaction monitoring to spot unusual payment behavior and trends.

• Following-up in English with customers on KYC-related matters.

• Work closely with the Operations and Compliance Manager to implement additional compliance and risk management processes where appropriate.

• Fill-in and provide back-up to the rest of the Operations Team when necessary.

Past experience

• 3+ years of operations experience, ideally in compliance roles with AML / CTF positions

• Proven track record to show strong attention to detail and the ability to effectively manage time, prioritize and complete tasks with tight deadlines

• Experience in an English-speaking environment compulsory

• Experience in payment processing industry a plus

Required skills

• Knowledge and understanding of document research and review, including assessing the fraud risk of documents

• Excellent English proficiency (written and verbal)

• Excellent Mandarin Chinese proficiency (written and verbal)

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