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Next Generation Cryptocurrency Exchange

Customer Support - blockchain enthusiast

€25k – €40k
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Capdax is a next generation cryptocurrency exchange for beginner and professional traders alike - capdax.com. The trading platform is currently in its construction phase and it is set to go live in Q4 2018 (between October and December). Prior to the launch, Capdax will be actively looking to assemble a live support division in Berlin.
Capdax aims to heavily expand in the upcoming year by taking a big share of the current cryptocurrency market share, and we plan to do this by: putting emphasis on the innovative trading features for both newcomers and seasoned traders, with higher investment in the privacy and security features of the platform, and by providing premium customer support to our traders.
Who are we looking for?
Capdax is looking for applicants to provide premium customer support in the Berlin division. We are currently looking for three (3) shifts of support staff that can be scheduled to cover 24 hours a day, seven days a week; meaning there will be three shifts of eight (8) hours.
Customer support is a crucial component to the Capdax brand and our intention is to create a platform where our users are well supported with excellent quality, fast response times, and accurate information. Support will include (but not limited to) customer queries, complaints, and identification approval processes for the exchange platform.

1+ years’ experience of proven customer service experience
Strong ability in using IT for professional use and can handle somewhat technical queries from customers
Exceptional written communication skill and a good listener
Ability to multi-task, prioritize, and control time effectively
Knowledge of the cryptocurrency/blockchain field is a big plus
Multilingual capability is a big plus.
Experience in the cryptocurrency/blockchain industry is helpful, but not required.
All applicants must be based in Berlin.

The ideal customer service representatives are genuinely delighted to help customers. They are tolerant, empathetic, patient and clearly communicative. Support representatives should be able to see the customers point of view and advocate for them when necessary. Problem solving also come natural to customer care specialists, while being confident at troubleshooting and proactively investigating if they don’t have enough knowledge to fix the problem themselves. Your goal will be to ensure exceptional service standards are met and sustain high customer satisfaction. Customer feedback is priceless!

Handle high volumes of incoming emails
Identify and evaluate customer needs to deliver satisfaction
Provide accurate, valid and comprehensive information
Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
Follow communication procedures, guidelines, and policies
Go the ‘extra mile’ to engage customers

Modern office in the heart of Berlin
Competitive salary - will be based on an hourly rate and paid monthly. Rates are to be discussed and will be dependent on your role and the working hours
Flexible working conditions
Flat hierarchy
Great location with a highly talented team and international colleagues
Be a part of the exciting future of the cryptocurrency revolution
We are looking forward to your application!

APPLY VIA THIS LINK: amatus.workable.com/j/2F9DEAEBDE
Job type
Visa sponsorship
Not Available
1+ years
Hiring contact

Lenka Andelova

Avatar for Lenka Andelova

Capdax at a glance

Next Generation Cryptocurrency Exchange

Capdax focuses on Technology, Emerging Technology, Blockchains, and Blockchain / Cryptocurrency. Their company has offices in Hong Kong and Berlin. They have a small team that's between 1-10 employees.

You can view their website at https://capdax.com/

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