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Making the world happier and healthier through the superpower of Calm

IT Support

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About Calm

We have a simple mission at Calm: To make the world a happier and healthier place. The heart of Calm is digital but the brand is expanding offline into a variety of products and services that bring more peace, clarity and perspective into people’s busy lives. We are building Calm into the Nike of the Mind. We believe Calm can become one of the most valuable and meaningful brands in the world. Over 75 Million people have downloaded the app and we are growing by 100,000 new downloads a day. The company is profitable and headquartered in San Francisco, CA. Calm was co-founded by Alex Tew (Million Dollar Homepage) and Michael Acton Smith (Mind Candy, Moshi Monsters, Firebox). Mission

To provide exceptional technical support to all Calm staff worldwide. To resolve issues large and small in a timely manner. To create documentation and FAQs to help others help themselves. To help onboard and offboard users, promptly and accurately. To follow established processes and help uplevel them. To help keep everyone productive, while also keeping the organization secure. Outcomes

  • Take ownership for all IT support requests, respond quickly, and resolve or escalate
  • Manage systems access for end users
  • Advocate for end users, ensuring nobody suffers in silence
  • Craft documentation and proactive solutions to help end users help themselves
  • Learn our internal tools and systems, contributing and helping build new ones
  • User onboarding and offboarding events will be handled promptly and accurately
  • Be on call from time to time for special deployments or updates to systems
  • Become a reliable go-to resource on the team for any technical support issues
    Competencies
  • Strong communicator, both written and verbal
  • Customer service oriented - friendly and reassuring demeanor
  • Strong troubleshooting and critical thinking skills
  • Experience troubleshooting hardware and software problems with Apple products, including desktop and laptop hardware
  • Experience using and managing ticket-based enterprise workflow management systems, particularly Asana, Zendesk or similar
  • Familiar with supporting a broad variety of technologies such as

    • GSuite
    • Okta
    • Office365
    • Fleetsmith / InTune / JAMF or other MDM
    • Jira/Confluence
  • Extremely strong attention to detail

  • Enthusiasm and passion for quality

  • Takes responsibility for making sure issues are resolved quickly
    Benefits

  • Competitive salary and equity

  • Unlimited PTO

  • We pay your medical, dental, & vision insurance premiums

  • 401K

  • Commuter benefits

  • Life insurance and disability benefits

  • Apple equipment

  • Opportunity to work with a product focused on making the world happier and healthier

  • And much more!

Healthcare

100% covered medical, dental & vision insurance

401k plan

Competitive salary & equity

Unlimited pto

Apple equipment

Downtown sf office

Calm at a glance

Making the world happier and healthier through the superpower of Calm

Calm focuses on Mobile, Personal Health, Apps, Health and Wellness, and Leisure. Their company has offices in San Francisco. They have a mid-size team that's between 51-200 employees. To date, Calm has raised $115.993M of funding; their latest round was closed on February 2019 at a valuation of $1B.

You can view their website at http://www.calm.com or find them on Twitter, Facebook, and LinkedIn.

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