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Cloud Telephony Software for Business

Application/Technical Support Engineer (freshers)

₹4L – ₹6L
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We are looking for a technical support engineer to help our customers use our software product. Someone who enjoys talking to customers will enjoy this role. We are a team of >23 people. You’ll enjoy working with a small, fun and dedicated team.

About Us:

At CallHub, we help advocacy groups in their campaigns and causes, using our award-winning cloud-based telephony platform. Customers around the globe use CallHub to reach people via phone calls and text messages. Our customers include Uber, Democrat Party, major political parties in US, Canada, UK, France and Australia.

Your Responsibilities:

Going over and beyond to get the customers successful in their campaigns and delighting them with our experience

Become intimately familiar with all aspects of our software

Customers ask for help through email and chat. Provide high-quality technical support over email, chat and over phone.

Provide high-quality product demonstrations to help new users get familiarized with the product

Making sure all customer issues that need resolution by the engineering team are followed through and resolved in a timely manner.

Offer additional tips, solutions and advice, related to customers’ use, whenever possible

Customer focus - Listening skill - Problem Solving – Analytics

You should have:

Outstanding written and verbal English communication

Previous experience dealing with application support cases or requests via e-
mail, telephone and conference calls (added advantage)

Has worked with cloud applications like Zapier and know how APIs work (added advantage)

Willing to work in the US shift timings (6:00PM to 3:00AM IST)

1-2 years prior experience in technical support for a software product (added advantage)

Detail oriented. Ability to empathize with customers.

Ability to pick up new technologies and assess situations quickly

What you can look forward to:

Your primary responsibility with be working with customers. You can also contribute to other areas if you want to.

You’ll have autonomy to try new ideas and processes.

We value openness in the company and love delighting our customers.

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