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Ed-tech for professional courses

Counselor-CRM Associate

₹18,000 – ₹23,000
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The CRM Associate/Councillor would be the sole person in-
charge, responsible for monitoring customer touch points and enhancing key data
points such as Walk-Ins, Conversion, Average Ticket Size, Leads Per Customer,
etc. Also, measurability in the short and medium term would be imparted to their
efforts on the basis of the incremental revenue attained by way of the aforesaid
data points managed by them. The key tasks to be performed by the CRM
Associate/Councillor could be categorized as under;

 Proactive source based tracking of leads (both online and offline), rigorous and
timely follow-up with potential customers to ensure maximum walk-ins.
 Scheduling appointments with prospective customers and undertaking necessary
pre-appointment groundwork pertaining to the customer with regard to their
specific profile, needs, concerns, constraints, etc.
 Acquiring relevant product knowledge and communication acumen for
effectively interacting with prospective customers (including but not limited to
Competitive Advantage Indicators, USPs, Cost-Benefit Analysis, Placement
Opportunities, etc.) and tactfully pitching relevant product offerings based on
need gap assessment.
 Exercising accurate judgement with regard to the conversion probability of
prospects by deploying various filtration mechanisms and accordingly escalating
filtered leads to the management for further negotiation and conversion.

 Deploying robust methods to generate maximum possible leads through
prospective customers, identifying opportunities for potential upselling to
relevant customers (wherever applicable).
 Assessing the impact (relative success/failure) of every source of lead generation
at regular intervals and reporting the same to the management with detailed
comparisons and recommendations.
 Coordinating the customer referral program, reviewing impact of the same at
frequent intervals and making necessary enhancements.
 Streamlining customer database gathering mechanisms, ensuring accurate
filtration and segmentation of consumer data for targeted promotional activities.
 Building, implementing and monitoring proactive customer feedback and
grievance resolution mechanisms, defining and executing a systematic
communication framework with regard to the escalation and resolution of
customer grievances resulting from the aforesaid practice.
 Proactively tracking customer reviews and ratings (online), determining and
executing a rapid response mechanism to any negative reviews, comments, etc.
Location
Delhi
Job type
Full-time
Visa sponsorship
Not Available
Experience
1+ years
Hiring contact

Shweta Sonigara

Avatar for Shweta Sonigara

Zell Education at a glance

Ed-tech for professional courses

Zell Education focuses on Education and Education Technology. Their company has offices in Mumbai. They have a small team that's between 11-50 employees.

You can view their website at http://www.zelleducation.com

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