Avatar for Braze

Making messages feel like conversations between you and your customers

Instructional Designer

$50k – $70k AngelList Est.
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Braze delivers customer experiences across email, mobile, SMS, and web. Customers, including Seamless, HBO, Disney, Urban Outfitters, and Venmo, use the Braze platform to facilitate real-time experiences between brands and consumers in a more authentic and human way. And we do it at scale – each month, tens of billions of messages are sent to a network of over 2 billion active users through Braze.

Need more proof? Braze was named a Leader in the Gartner Magic Quadrant for Mobile Marketing Platforms in 2019. The company has also been named on the Forbes Cloud 100, Inc. Magazine’s 2019 Best Places to Work, and Crain's 2019 Best Places to Work in NYC lists.


  • Design and manage course content within Exceed, our LMS (Learning Management System)
  • Develop instructor-led programs
  • Work with SMEs to develop training on Braze technology and best practices
  • Develop and manage operational efficiencies with supporting growing departments
  • Complete screencasting, as well as video and audio editing, for instructional videos
  • Continually develop and make improvements to content through feedback-gathering, cross-department collaboration, and experimentation
  • Become an expert on Braze’s product and the mobile marketing industry


  • 2+ years of experience in Instructional Design
  • Proficiency with Adobe Captivate or Articulate 360
  • Proficiency with Adobe Creative Cloud
  • Experience working with Learning Management Systems or ed tech
  • Excellent writing and editing skills
  • Experience producing content about technical products, including SDKs and APIs, as well making content digestible for varying audiences
  • Excellent project management skills and ability to execute quick turnarounds
  • Domain knowledge in two or more of the following: email marketing, push notifications, marketing automation and analytics, mobile app development, iOS, Android, SaaS
  • Bonus points:
    • Basic knowledge of coding skills
    • Interest in emerging production technology, such as AR and VR


  • Competitive compensation that includes equity
  • Flexible time off policy to balance your work and life, including paid parental leave
  • Free daily lunch, including snacks and beverages
  • Competitive medical, dental, and vision coverage for you and your dependents
  • Collaborative, transparent, and fun loving office culture

In addition, this position is exempt under the provisions of the Fair Labor Standards Act.

If you are a California resident subject to the California Consumer Privacy Act, click here to understand how Braze processes your personal information and how you can exercise your rights.

Health, dental, and vision

We’ve got you covered. Our health, dental, and vision plans are among the best out there. A happy team member is a healthy one.

Retirement planning

Globally, we support you as you plan for your future, through regionally tailored programs like 401(k) matching through Betterment in the US.

Flexible vacation policy

Need some real R&R? Take the time you need. Our flexible time off policy lets you balance your work and life in the way that suits you best.

Snacks & more

Need a bite? Grab a drink or a treat with coworkers in our well-stocked common areas. (We even cover lunch.)

Learning & development

We support your professional growth through formal career pathing, the Braze University learning platform, and ongoing enablement to foster success. Want more? Further your education with tuition reimbursement.

Engage with the community

Each year we send team members to conferences around the world to engage with the developer community and learn the latest and greatest updates in all of the technologies we use.

Braze at a glance

Making messages feel like conversations between you and your customers

Braze focuses on Mobile, SaaS, Analytics, CRM, and Brand Marketing. Their company has offices in New York City, San Francisco, New York, Chicago, and Singapore. They have a large team that's between 201-500 employees. To date, Braze has raised $175.1M of funding; their latest round was closed on October 2018 at a valuation of $850M.

You can view their website at https://www.braze.com/ or find them on Twitter, Facebook, and LinkedIn.

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