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Making messages feel like conversations between you and your customers

Account Manager, SMB

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Braze delivers customer experiences across email, mobile, SMS, and web. Customers, including Citi, Disney, Urban Outfitters, and Venmo, use the Braze platform to facilitate real-time experiences between brands and consumers in a more authentic and human way. And we do it at scale – each month, tens of billions of messages are sent to a network of over 1.8 billion active users through Braze.

Need more proof? Braze was named a Leader in the Gartner Magic Quadrant for Mobile Marketing Platforms in 2019. The company has also been named on the Forbes Cloud 100, Inc. Magazine’s 2019 Best Places to Work, and Crain's 2019 Best Places to Work in NYC lists.

We are headquartered in New York with offices in London, San Francisco and Singapore. And we have over 400 employees and are growing!

WHAT WE’RE LOOKING FOR

As part of the Braze Account Management Team, you will be the commercial owner of a portfolio of Braze’s strategic clients, ensuring they are maximizing value through use of our technology. This is an opportunity to bring your skills as a consultant, business analyst, project manager and sales professional to work with leading global brands and expand your knowledge of multi-channel consumer engagement, mobile marketing automation, APIs and analytics.

The ideal candidate will have at least 3 years experience renewing and expanding existing SaaS solutions contracts to clients in a variety of different verticals where typical deal size ranges from $25k - $500k/year. Ideally your product sales experience focuses on selling email, analytics, CRM, marketing automation, and/or content marketing solutions. Prior experience should include collaboration with Customer Success and Marketing/Sales Enablement teams including input into the lead generation process.This is a field sales role that routinely requires travel for onsite customer engagement, resulting on a majority of time spent out of the office meeting with and selling to existing customers.

WHAT YOU HAVE

  • Drive, determination and accountability
  • Background in SaaS sales for Mobile and/or Marketing Technology
  • Outstanding verbal, written and stand-up presentation skills
  • Intermediate to advanced knowledge of MS Office Suite (Word, Excel, PowerPoint).
  • Prior experience with salesforce.com CRM, or other CRM used to manage sales pipeline.
  • Excellent organisational skills and time management abilities
  • The ability to handle multiple competing priorities
  • Proven ability to quickly get up to speed on new cloud apps and tools
  • A proven networker in your daily life through social media and other mediums
  • Up-to-date on digital trends, especially in the mobile, web and email space
  • Proven success navigating large organizations and the ability to quickly identify decision makers and the decision making process for large, global brands

CORE OBJECTIVES

  • Own commercial relationship, empowering Braze utilization and value.
  • Effectively communicate customer feedback to Braze product team.
  • Achieve upsell and renewals targets.
  • Cross-department collaboration across company, including but not limited to Success, Sales, Product, Legal and Marketing.
  • Coordinate resources to drive feature adoption.
  • Excellent Product knowledge.
  • Pro-actively analyze customer product usage and identify growth opportunities.
  • Work with Account Executives and other Success Partners to seamlessly transition clients from pre-sales, through onboarding and into ongoing Service usage.

In addition, this position is exempt under the provisions of the Fair Labor Standards Act.

If you are a California resident subject to the California Consumer Privacy Act, click here to understand how Braze processes your personal information and how you can exercise your rights.

Health, dental, and vision

We’ve got you covered. Our health, dental, and vision plans are among the best out there. A happy team member is a healthy one.

Retirement planning

Globally, we support you as you plan for your future, through regionally tailored programs like 401(k) matching through Betterment in the US.

Flexible vacation policy

Need some real R&R? Take the time you need. Our flexible time off policy lets you balance your work and life in the way that suits you best.

Snacks & more

Need a bite? Grab a drink or a treat with coworkers in our well-stocked common areas. (We even cover lunch.)

Learning & development

We support your professional growth through formal career pathing, the Braze University learning platform, and ongoing enablement to foster success. Want more? Further your education with tuition reimbursement.

Engage with the community

Each year we send team members to conferences around the world to engage with the developer community and learn the latest and greatest updates in all of the technologies we use.

Braze at a glance

Making messages feel like conversations between you and your customers

Braze focuses on Mobile, SaaS, Analytics, CRM, and Brand Marketing. Their company has offices in New York City, San Francisco, New York, Chicago, and Singapore. They have a large team that's between 201-500 employees. To date, Braze has raised $175.1M of funding; their latest round was closed on October 2018 at a valuation of $850M.

You can view their website at https://www.braze.com/ or find them on Twitter, Facebook, and LinkedIn.

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