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Making messages feel like conversations between you and your customers

Account Manager

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Braze delivers customer experiences across email, mobile, SMS, and web. Customers, including Seamless, HBO, Disney, Urban Outfitters, and Venmo, use the Braze platform to facilitate real-time experiences between brands and consumers in a more authentic and human way. And we do it at scale – each month, tens of billions of messages are sent to a network of over 2 billion active users through Braze.

Need more proof? Braze was named a Leader in the Gartner Magic Quadrant for Mobile Marketing Platforms in 2019. The company has also been named on the Forbes Cloud 100, Inc. Magazine’s 2019 Best Places to Work, and Crain's 2019 Best Places to Work in NYC lists.

WHAT WE’RE LOOKING FOR

As part of the Braze Account Management Team, you will work with Braze’s high growth potential clients to ensure they are maximizing value from technology and services in order to develop and grow the relationship.This is an opportunity to bring your skills as a consultant, business analyst, project manager and sales professional to work with leading global brands and expand your knowledge of cross-channel consumer engagement, mobile marketing automation, APIs and analytics.

The ideal candidate will have at least 3 years experience renewing and expanding existing SaaS solution contracts to clients in a variety of different verticals. In addition, candidates should have at least 5+ years overall industry experience. Ideally, your product sales experience focuses on selling email, analytics, CRM, marketing automation, and/or content marketing solutions. Prior experience should include collaboration with Customer Success and Marketing/Sales Enablement teams including input into the lead generation process. This is a field sales role that routinely requires travel for onsite customer engagement, resulting in a majority of time spent out of the office meeting with and selling to existing customers.

WHAT YOU HAVE

  • 4+ years of experience in a relevant closing role
  • Drive, determination and accountability
  • Background in SaaS sales for Mobile and/or Marketing Technology
  • Outstanding verbal, written and stand-up presentation skills, with experience of presenting value propositions to executive teams
  • Intermediate to advanced knowledge of MS Office Suite (Word, Excel, PowerPoint) and Keynote
  • Prior experience with salesforce.com CRM, or other CRM used to manage sales pipeline
  • Excellent organizational skills and time management abilities
  • The ability to handle multiple competing priorities
  • Proven ability to quickly get up to speed on new cloud apps and tools
  • A proven networker in your daily life
  • Up-to-date on digital trends, especially in the mobile, web and email space
  • Proven success navigating large organizations and the ability to quickly identify decision makers and the decision-making process for large, global brands
  • Prior experience in a startup technology company a plus

CORE OBJECTIVES

  • Achieve quarterly upsell and renewals targets
  • Develop commercial relationships in order to increase Braze utilization and value
  • Effectively communicate customer feedback to Braze product team.
  • Cross-department collaboration, including but not limited to Success, Sales, RevOps, Product, Legal and Marketing
  • Coordinate resources to drive feature adoption
  • Excellent Product knowledge
  • Pro-actively analyze customer product usage and identify growth opportunities
  • Work with Account Executives and other Success Partners to seamlessly transition clients from pre-sales, through onboarding and into ongoing Service usage

Please note this job description does not cover every possible duty you may need to undertake. Accordingly, you may be asked by your line manager to handle other reasonable responsibilities commensurate with the role.

WHAT WE OFFER

  • Excellent private medical insurance and life insurance coverage for you and your dependents
  • Competitive pension matching
  • Daily lunches, snacks and beverages
  • Collaborative, transparent, collegial and fun loving office culture
  • Flexible time off policy to balance your work and life in the way that suits you best

If you are a California resident subject to the California Consumer Privacy Act, click here to understand how Braze processes your personal information and how you can exercise your rights.

Health, dental, and vision

We’ve got you covered. Our health, dental, and vision plans are among the best out there. A happy team member is a healthy one.

Retirement planning

Globally, we support you as you plan for your future, through regionally tailored programs like 401(k) matching through Betterment in the US.

Flexible vacation policy

Need some real R&R? Take the time you need. Our flexible time off policy lets you balance your work and life in the way that suits you best.

Snacks & more

Need a bite? Grab a drink or a treat with coworkers in our well-stocked common areas. (We even cover lunch.)

Learning & development

We support your professional growth through formal career pathing, the Braze University learning platform, and ongoing enablement to foster success. Want more? Further your education with tuition reimbursement.

Engage with the community

Each year we send team members to conferences around the world to engage with the developer community and learn the latest and greatest updates in all of the technologies we use.

Braze at a glance

Making messages feel like conversations between you and your customers

Braze focuses on Mobile, SaaS, Analytics, CRM, and Brand Marketing. Their company has offices in New York City, San Francisco, New York, Chicago, and Singapore. They have a large team that's between 201-500 employees. To date, Braze has raised $175.1M of funding; their latest round was closed on October 2018 at a valuation of $850M.

You can view their website at https://www.braze.com/ or find them on Twitter, Facebook, and LinkedIn.

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