Making messages feel like conversations between you and your customers
** WHO WE ARE**
Braze delivers customer experiences across email, mobile, SMS, and web. Customers, including Seamless, HBO, Disney, Urban Outfitters, and Venmo, use the Braze platform to facilitate real-time experiences between brands and consumers in a more authentic and human way. And we do it at scale – each month, tens of billions of messages are sent to a network of over 2 billion active users through Braze.
Need more proof? Braze was named a Leader in the Gartner Magic Quadrant for Mobile Marketing Platforms in 2019. The company has also been named on the Forbes Cloud 100, Inc. Magazine’s 2019 Best Places to Work, and Crain's 2019 Best Places to Work in NYC lists.
We are headquartered in New York with offices in London, San Francisco and Singapore. And we have over 400 employees and are growing!
WHAT WE'RE LOOKING FOR
We're looking for a DevOps Engineer to help us grow and improve automation, infrastructure reliability, and enable our engineering team to use new technologies in a scalable, reliable, and highly available way. Braze operates at a massive scale, collecting hundreds of billions of data points each month and sending hundreds of millions of messages to end-users daily. We use a diverse technology stack rooted in Ruby on Rails, MongoDB, Redis, Kafka, Kubernetes, and more. We have infrastructure in a half dozen different data centers all managed by Chef, Terraform, and a lot of caffeine. As a DevOps Engineer at Braze, you will collaborate with our Senior and Staff Engineers to continuously improve the infrastructure and tooling around a collection of these technologies.
WHAT YOU'LL DO
All DevOps Engineers will be working to ensure that Braze meets strict enterprise-grade SLAs with our customers. You’ll become an expert in how our product works from a technical standpoint to ensure that our message sending, big data pipeline, and ingestion platforms can run and scale effortlessly. At Braze, our DevOps team is split into the following four groups, each with their own focus area:
- Data Operations: As a member of the Data Operations team, you will be directly responsible for our large scale ElasticSearch deployment (hundreds of nodes), Kafka, and the databases that support all of our services. We are seeking a strong operations owner who understands that minor tweaks at this scale have a massive impact on the reliability and performance services as well as automating deployments and maintenance is a key ingredient of running data platforms at scale.
- Automation & Tooling: As a member of the Automation & Tooling team, you will be responsible for implementing or building tooling and services that will enable us to continue to scale our operations. You will play a key part in taking the pain out of running operations and will help to improve the day to day workflow of Braze’s engineering teams.
- Cloud Operations: As a member of the Cloud Operations team, you will be managing and governing bleeding-edge cloud infrastructure that supports high volume and high scale applications.
- Cloud Services: As a member of the Cloud Services team, you will be working cross-functionally with engineering, growth, and a variety of other departments within the organization to utilize services that we offer, in a way that works best for them and provides the most value. Employing best practices and monitoring will act as part of your day to day as everything that we do is operating in a governed way.
WHO YOU ARE
- 3-5 years of experience as a DevOps Engineer/Systems Administrator/Site Reliability Engineer
- Working knowledge of GoLang, Python or Ruby
- Previous experience using configuration management platforms to build and manage hundreds of servers
- Previous experience using cloud transformation tools such as Terraform, CloudFormation or ACSEngine
- Previous experience with Kubernetes, ECS, or other container orchestration tools
- Excellent communication skills
- Excellent ability to manage multiple tasks and expectations at once
WHAT WE OFFER
Tech startup vibe including free daily lunches, snacks, and group events. Inclusive and diverse culture. Complete support from your teammates across all departments and a real “get it done” attitude for our customers. An opportunity to join a market-leading company and have an impact.
- Excellent medical insurance and life insurance coverage for you and your dependents
- Matching 401K
- Tuition reimbursement program
- Daily lunches, snacks, and beverages
- Collaborative, transparent, collegial, and fun-loving office culture
- Flexible time off policy to balance your work and life in the way that suits you best
In addition, this position is exempt under the provisions of the Fair Labor Standards Act.
If you are a California resident subject to the California Consumer Privacy Act, click here to understand how Braze processes your personal information and how you can exercise your rights.
Health, dental, and vision
We’ve got you covered. Our health, dental, and vision plans are among the best out there. A happy team member is a healthy one.
Globally, we support you as you plan for your future, through regionally tailored programs like 401(k) matching through Betterment in the US.
Flexible vacation policy
Need some real R&R? Take the time you need. Our flexible time off policy lets you balance your work and life in the way that suits you best.
Snacks & more
Need a bite? Grab a drink or a treat with coworkers in our well-stocked common areas. (We even cover lunch.)
Learning & development
We support your professional growth through formal career pathing, the Braze University learning platform, and ongoing enablement to foster success. Want more? Further your education with tuition reimbursement.
Engage with the community
Each year we send team members to conferences around the world to engage with the developer community and learn the latest and greatest updates in all of the technologies we use.