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Making messages feel like conversations between you and your customers

Senior Site Reliability Engineer

$140k – $160k • 0.01% – 0.25%
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Braze delivers customer experiences across email, mobile, SMS, and web. Customers, including Seamless, HBO, Disney, Urban Outfitters, and Venmo, use the Braze platform to facilitate real-time experiences between brands and consumers in a more authentic and human way. And we do it at scale – each month, tens of billions of messages are sent to a network of over 2 billion active users through Braze.

Need more proof? Braze was named a Leader in the Gartner Magic Quadrant for Mobile Marketing Platforms in 2019. The company has also been named on the Forbes Cloud 100, Inc. Magazine’s 2019 Best Places to Work, and Crain's 2019 Best Places to Work in NYC lists.


Braze is at an inflection point in our maturity, where a key focus of our engineering work is on Scalability, Observability, and Reusability. The mission of the SRE team is to increase confidence in changes to the Braze production environment with a focus on performance and uptime for each service at Braze.

The Site Reliability Engineering (SRE) team at Braze is the team that provides the guidance, expertise, mentorship, and education to the entire Engineering organization on how to build, test, monitor and deploy massively scalable applications. The SRE team is the center of excellence for modern engineering operational best practices such as incident management, postmortems, technical debt management, and the culture champions for the development of clean, reusable, and scalable code. SREs are aligned with product engineering teams, know how the services their teams are responsible for function, and can work directly in the codebase.

  • Lead and mentor junior engineers in SRE best practices, software engineering, and agile project leadership.
  • Solve live performance and reliability issues and prevent their recurrence.
  • Write and review code, educating engineers and building a culture of reliability.
  • Practice sustainable incident response and blameless postmortems.
  • Define and enable standards for monitoring, reliability, and performance.
  • Bridge the gap between our infrastructure and platform engineering teams.
  • Support and improve services by planning for scale and reliability.


  • Experience leading projects end to end and mentoring junior engineers.
  • Experience working in a SRE or DevOps Culture, with great communication and organizational skills and a proven ability to partner with other engineering teams.
  • Experience implementing and overseeing observability:

    • We use Jira, Git, Jenkins, ELK, Papertrails, Datadog, and Wavefront.
    • However… It’s the mindset that matters, not the specific tools.
  • Experience in developing, debugging, and optimizing code, at enterprise scale:

    • We are a Ruby/Java/Golang shop but are language-agnostic!
    • We use Redis/Sidekiq for queueing, and Mongo/Postgres for data storage.
    • We use Git/Jenkins/Buildkite to build and deploy.
  • Conviction and curiosity empowering a knack for troubleshooting hard problems

  • Interest in designing, optimizing and troubleshooting large-scale services


  • Competitive compensation that includes equity
  • Flexible time off policy to balance your work and life, including paid parental leave
  • Free daily lunch, including snacks and beverages
  • Competitive medical, dental, and vision coverage for you and your dependents
  • Collaborative, transparent, and fun loving office culture

In addition, this position is exempt under the provisions of the Fair Labor Standards Act.

If you are a California resident subject to the California Consumer Privacy Act, click here to understand how Braze processes your personal information and how you can exercise your rights.

Health, dental, and vision

We’ve got you covered. Our health, dental, and vision plans are among the best out there. A happy team member is a healthy one.

Retirement planning

Globally, we support you as you plan for your future, through regionally tailored programs like 401(k) matching through Betterment in the US.

Flexible vacation policy

Need some real R&R? Take the time you need. Our flexible time off policy lets you balance your work and life in the way that suits you best.

Snacks & more

Need a bite? Grab a drink or a treat with coworkers in our well-stocked common areas. (We even cover lunch.)

Learning & development

We support your professional growth through formal career pathing, the Braze University learning platform, and ongoing enablement to foster success. Want more? Further your education with tuition reimbursement.

Engage with the community

Each year we send team members to conferences around the world to engage with the developer community and learn the latest and greatest updates in all of the technologies we use.

Braze at a glance

Making messages feel like conversations between you and your customers

Braze focuses on Mobile, SaaS, Analytics, CRM, and Brand Marketing. Their company has offices in New York City, San Francisco, New York, Chicago, and Singapore. They have a large team that's between 201-500 employees. To date, Braze has raised $175.1M of funding; their latest round was closed on October 2018 at a valuation of $850M.

You can view their website at https://www.braze.com/ or find them on Twitter, Facebook, and LinkedIn.

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