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Financial Access. Anytime, anywhere.

Customer Solutions Associate - India

₹4L – ₹4.5L • 0.0% – 0.01%
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Branch Overview:
Branch delivers world-class financial services to the mobile generation. With offices in San Francisco, Lagos, Mexico City, Mumbai and Nairobi, Branch is a for-profit socially conscious company that uses the power of data science to reduce the cost of delivering financial services in emerging markets. We believe that everyone, everywhere deserves fair financial access. The rapid spread of smartphones presents an opportunity for the world's emerging middle class to access banking options and achieve financial flexibility.

Branch's mission-driven team is led by founder and former CEO of Kiva.org. The company presents a rich opportunity for our team members to drive meaningful growth in rapidly evolving and changing markets. Most recently, Branch announced its Series C and has garnered more than $100M in funding with investments from leading Silicon Valley firms.

Job Overview:
This role will focus mostly on customer service, loan review, and collections/debt recovery to start. Ideal candidates will be extremely flexible with scheduling and willing to hustle to help get the business off the ground.

- Customer Service - Delivering efficient and friendly responses to customer across different channels
- Credit Risk - Evaluate loan applications for new borrowers applying for Branch loans, find and prevent fraud
- Servicing & Collections - Proactively reaching out to borrowers who have missed payments
- Product - Escalating customer feedback and IT bugs to help improve our product
- Finance - Manage refunds, repayments, and other payment processes
- General - various administrative projects as needed

- Recent graduate from top university in India
- Passionate about our mission and our customers
- Highly entrepreneurial, proactive, and willing to get your hands dirty
- Excellent communication skills, both oral and written
- Good grammar, spelling and punctuation
- Big plus if previous experience with customer service in Finance-related company
- Driven by data and highly analytical, good understanding of excel preferred
- Good typing speed (ideally above 45 wpm).

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