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Supercharge your mobile growth using the the missing piece of your marketing stack.

Support Engineer

$105k – $150k AngelList Est.
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The Basics:

The Support Engineering team is responsible for delighting the developers who integrate the Branch SDK. We are often the first and last touch with our partners as they integrate deep linking technology and set up their apps to be seamless. We are universally loved by our partners because we provide quick replies and resolutions to issues that affect business use cases.

As a Support Engineer, you will be on the front line of all incoming partner support questions. You will leverage internal and external tools, as well as your technical knowledge, to debug problems, identify & reproduce bugs, and provide solutions to partners. You will triage and escalate issues to other team members as necessary to ensure that we take care of every partner. You will assist the sales team as they take new partners through the integration process. Above all, you will work tirelessly to find ways to improve Branch and minimize friction as partners integrate and improve their apps with Branch.

What You’ll Do:

* Manage incoming support requests on our ticketing platform
* Provide technical assistance to developers and marketers who use the Branch
* Triage issues and escalate to various team members
* Act as technical resource to sales team members
* Accomplish miscellaneous engineering projects to push our business forward

We’re Looking for Someone With:

* Innate desire to provide amazing customer experiences
* Superior communication and interpersonal skills
* Ability to learn new technology quickly
* Thirst to learn and growth your skill set

Nice to Haves:

* Experience working with, building, and/or troubleshooting mobile SDKs
* Prior experience at a growth stage Internet/Software company
* Mobile app coding ability

About Us:

At Branch, we’re transforming how brands and users interact across digital platforms. Our mobile marketing and deep linking solutions are trusted to deliver seamless experiences that increase ROI, decrease wasted spend, and eliminate siloed attribution. By integrating Branch technology into core marketing channels including apps, web, email, social media, search, and paid ads, leading brands are driving higher-value conversions than ever before.

Headquartered in Redwood City, CA and with offices around the globe, Branch has raised more than $330M from investors such as NEA, Founders Fund and Playground Ventures. We power mobile links, attribution, and measurement for more than 3 billion monthly users and over 50,000 apps, including Airbnb, Ticketmaster, Reddit, Buzzfeed, Twitch, OfferUp, Poshmark, and many more, and are working on exciting new ways to improve discovery in the mobile ecosystem.

Here at Branch, we strive to create an inclusive culture that encourages people from different backgrounds to bring their unique, diverse perspectives to work. We aim every day to build an environment that empowers us all to do the best work of our lives. Our team consists of smart, humble and collaborative people who value ownership over all we do to create a product, team, and company that lives and breathes our motto: Build Together, Grow Together, Win Together.

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Health benefits ranging on your country

Maternity and Paternity Leave

Daily nutritious lunch, snacks and beverages

Monthly employee morale events

Plenty of Branch swag

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