Avatar for Boutir

We passionate about helping merchants in all sizes to do less and sell more

Customer Success Associate

$25k – $30k
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  • Do you like working in a fast-pace startup environment?
  • Are you are good communicator and a "people" person?
  • Do you enjoy helping people to solve problems?

If it's a YES, please join Boutir team. We have people coming from big brands in internet, telecom, mobile apps, and software industries. While we are growing our market in Hong Kong and Asia, you will be one of key contributor driving our growth. You'll have vast learning opportunities working with cross-functional teammates to deliver our product and services to our merchant customers.

Your work will mainly focus on,

  • making our merchants successful and happy by providing best support and services
  • answering incoming questions via live chat, email and phone calls, handle customer enquiries
  • building a customer community by interacting with merchants in online groups or offline events
  • owning customer insights by providing feedback from customer perspectives
  • initiating continual improvements to make customer success process more effective
  • creating innovative and quality multi-media marketing content to acquire and engage users and post them to our own channels and various social media channels
  • other sales support/administrative duties

Join us if you

  • are motivated self-learner who enjoy uncertainties (well... a bit) and multi-tasking
  • are a communicator (both written and verbal Chinese and English) who can talk and articulate your ideas or give instructions clearly
  • are a good team player
  • are customer-focused (previous work experience interacting with customers preferred)
  • have an innovative mind yet can self-manage work schedule and priority

Boutir at a glance

We passionate about helping merchants in all sizes to do less and sell more

Boutir focuses on Social Media, E-Commerce, Cloud Computing, Mobile Commerce, and Social Commerce. Their company has offices in Hong Kong. They have a small team that's between 11-50 employees.

You can view their website at http://www.boutir.com or find them on Facebook and LinkedIn.

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Mobile App Engineer (iOS / Android)

Engineering Team Lead

Product Manager

UX/UI Designer

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We passionate about helping merchants in all sizes to do less and sell more