Operations Specialist/Manager

We are a fast growing startup with a product used by thousands of consumers and dozens of coffee roasters every day. We are looking for a self-motivated individual with experience operating businesses/organizations.

This role would have sole responsibility over large parts of our service. This means being able to “scale up” and understand larger strategic considerations while also “scaling down” to handle the minutiae involved in operating a company. This role will wear multiple hats and work directly with the founders.

For the right person, there’s unlimited room for growth. You can accelerate your career by 10 years.

Qualities:

1. High integrity
2. Remarkable discipline and organization
3. Great attention to detail
4. Great capacity to prioritize properly
5. Ability to execute several projects in parallel
6. High speed of execution
7. Strong work ethics
8. Resourcefulness, ability to get things done on your own, despite obstacles
9. Great communication skills, both writing and speaking
10. Ability to learn fast
11. Ability to receive and incorporate feedback
12. Willingness to get your hands dirty, no task is beneath you.
13. Winning/competitive mentality
14. Customer centric

Job Responsibilties:

• Organize and coordinate functions relating to the operation of the business.
• Monitor several internal processes.
• Maintain updated vendor information.
• Communicate with external providers when needed.
• Provide recommendations and suggestions for improvements in any aspects relating to increased performance.
• Help with the onboarding process for new customers and vendors.
• Handle high volume of Customer Service emails daily.
• Shipping and Handling Returns
• Special Projects
• Meeting Notes
• Manage Social Media/Community events

Skills:

• Excellent written communication skills in both a business and consumer facing context.
• Proficiency in Excel.
• Creativity (May engage in social media and marketing content creation.)
• Work ethic
• Strong problem-solving and analytical skills.
• Good social and presentation skills.
• Excellent oral and written communication skills
• High self-initiative with the ability to work well under pressure
• Able to work effectively with minimal supervision
• Proficient in technology especially Microsoft Office applications (Pivot tables, V-lookups)
• Physical capability of standing or sitting for long hours each work day