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Gas delivered while you work

Customer Experience Associate

$45k – $58k • 0.01% – 0.05%
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Booster delivers gas to people’s cars while they work. (Seriously) Rather than having to waste commute time and harm the environment, our customers rely on us to cut out the middle-man and the germy pumps to have one of our highly trained drivers bring the gas right to their car. We currently service multiple Fortune 100 companies in metroplexes across the US.

We’re looking for an outstanding communicator who enjoys building out processes and working cross-functionally to create phenomenal customer experiences. This candidate should crave growth and be interested in leading a customer experience team in the future. Most importantly, the CX Associate loves delighting customers.



WHAT YOU WILL BE DOING

-Manage individual customer communications on multiple channels of communication including phone, sms, and email
-Act as the go-to for our drivers operating our big purple trucks starting as early as 6AM PST on some days
-Create content and processes for frequently communicated items to be automated
-Assist the product development team by testing new features/bug fixes
-BE the customer voice for operations, product, sales, and marketing feedback
-Provide new ideas and solutions to obstacles faced as we scale and adapt to a quickly changing market
-Regularly reach out to customers for feedback on an individual level


YOU HAVE

-A bachelor’s degree
-0-2 years of professional experience
-Experience in a customer facing role
-Excellent verbal & written communication skills with impeccable grammar
-An extreme attention to detail
-The ability to be an empathetic, upbeat representative of Booster at all times
-An unbreakable can-do attitude
-High level of comfort and familiarity with smartphone applications (iPhone and Android)
-The patience and ability to teach a grandmother how to drop a pin at least once a week
-Proficiency in Microsoft Office Suite or Google Applications Suite
-Comfort in a fast-paced environment, subject to rapid change and uncertainty

BONUS POINTS

-Experience in a startup environment
-CRM experience
-SQL familiarity

BENEFITS

Startup environment
Medical, Vision, and Dental insurance
Gas available at cost
Early stage startup
Equity in Booster
Work directly with the founders

Meet your team

People you would work with in this role

Tyler Raugh

Avatar for Tyler Raugh
Co-Founder, VP of Sales @ Booster • Former: Private Equity @ NGP - Energy Investment Banking @ Nomura • Rice U. Math/Econ and Stanford GSB MBA.

Booster Fuels at a glance

Gas delivered while you work

Booster Fuels focuses on Dallas and Bay Area, Ca. Their company has offices in San Francisco. They have a small team that's between 11-50 employees. To date, Booster Fuels has raised $9M of funding; their latest round was closed on January 2016.

You can view their website at https://www.trybooster.com/ or find them on Twitter, Facebook, and LinkedIn.

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