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We turn buildings into Power Plants!

Field Service Engineering Manager

$75k – $105k estimated
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We are looking for an engineer who can help us develop an integrated Field Services organization and process.

We need someone with:

- Strong organizational leadership skills and attention to detail.
- Experience in working with stakeholders to create hiring strategies to develop quality teams.
- Who has worked in field deployment environments
- An Electrical background
- Comfort Working in remote sites
- A background in technical drawing package generation
- Project Management background
- Any background in computing networks, communications, RF, or software appreciated

What you’ll do:

- Lead, manage, and mentor a team of engineers and related personnel.
- Develop and maintain standards and procedures to ensure quality standards are met.
- Manage field service team to provide optimum customer services.
- Develop workflow for the field service team.
- Ensure company policies and procedures are followed by the team members.
- Develop training packages for internal and external users
- Provide training to service staff as needed.
- Develop programs to improve technical and customer service skills of service staff.
- Address customer enquiries, resolve issues and obtain customer feedback proactively.
- Maintain positive and healthy relationships with various teams to ensure customer service effectiveness.
- Field service coordinator in resource identification and planning.
- Demonstrate outstanding customer service through maintenance of high quality and integrity at work environment.
- Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment.
- Excellent analytical, interpersonal and communication skills with the ability to communicate complex technical issues in an easy to understand manner.
- Experience troubleshooting and responding to customer concerns.
Background in green energy products or deployments key

What you’ll get:

- A competitive salary based on experience
- A friendly, casual, and supportive work environment
- Benefits package, including medical/dental/vision insurance, and more
- An opportunity to help shape our team as we build

Parental leave