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Simple, beautiful goods for the nature inspired home

Marketing: Customer Support/Community Management (Part- time/Intern)

$30k – $40k
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Description

Bloomist is looking for a Customer Support/Community Manager to assist in managing customer experience and in building the Bloomist community. Duties will include daily maintenance of customer support tools as well as managing aspects of influencer outreach.

Requirements

***Candidate MUST be physically located in the NYC metropolitan area and have the ability to commute to Manhattan***

Customer Support/ Community Management Responsibilities:

-Manages all customer reviews (addresses any concerns/issues, sends out all review coupon codes)
-Provide a weekly report of reviews/returns to dive deeper into product issues
-Provide weekly / monthly sales report analysis
- Handle all shipping and logistic details of products to influencers
-Works alongside PR team and marketing for all collaborations
-Provides a weekly update of influencer posting schedule and previous influencer results
-Additional tasks may and will be required due to the start-up nature of our business.

Customer Support/ Community Management Requirements:

-Experience in sales or customer relations. (Retail experience is a plus!)
-A commitment to excellent customer service.
-Excellent written and verbal communication skills.
-Superb interpersonal skills, including the ability to quickly build rapport with customers.
-Experience using computers for a variety of tasks.
-Competency in Microsoft applications including Word, Excel, and Outlook.
-Able to work comfortably in a fast paced environment.
-Extremely flexible in work situations with a positive attitude.
-Solutions-based mindset.
-Self-sufficient and ability to anticipate needs of the business.

About Bloomist
Bloomist is a nature-obsessed direct to consumer brand that creates and curates the home goods to make a beautiful, natural home. We work with artisan partners, small batch makers, and sustainable suppliers who strive to make a difference -- and we are growing super fast, so need some great interns that are willing to roll up their sleeves and experience an internship of a lifetime!

Meet your team

People you would work with in this role
Internet executive with extensive start-up, marcom, bizdev, finance, and general mgmt experience working w/ major corporations, agencies, and tech providers.

Bloomist at a glance

Simple, beautiful goods for the nature inspired home

Bloomist focuses on Biotechnology, Retail, Interior Design, Sustainability, and Home & Garden. Their company has offices in New York City. They have a small team that's between 1-10 employees.

You can view their website at https://bloomist.com or find them on Twitter, Facebook, and LinkedIn.

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