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Bison Trails is the easiest way to run infrastructure on multiple blockchains

Customer Success - Billing

$70k – $90k • 0.02% – 0.05%
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About Bison Trails

Bison Trails is the leading blockchain infrastructure provider. We are looking for an exceptional Billing Specialist to join our highly-skilled and passionate team in New York City.

We believe in the power of blockchain technology and building a decentralized future that enables greater participation in global financial networks. Our mission is to provide superior infrastructure on multiple blockchains, to strengthen the entire ecosystem, and enable the pioneers of tomorrow.

We are a highly skilled, passionate team that believes in the benefits of decentralization and the power of blockchain technology to provide financial and political freedom to the world. We are looking for motivated, self-starting individuals that have experience (2+ years) in billing support and operations. Blockchain experience is a bonus but not strictly necessary.

If you would like to work on building the future of the decentralized web and develop an in-depth understanding of next-generation blockchain networks, this is the role for you.

About the Role

As a member of our Customer Success team, you will be reporting to our Customer Success Manager and working on building processes and systems for customer billing and invoicing. You will be responsible for assisting our Customer Success team in its next phase of growth. This means keeping the standard for service quality high even though we are growing very quickly. You will be responsible for ensuring that customer invoicing is handled in a timely manner while at the same time helping to develop processes to make the team more efficient, and maintaining billing and invoicing systems and databases. You will communicate cross-functionally to ensure that sales and product both have a clear understanding of customer billing and invoicing needs. You will partner with Finance on monthly, quarterly and annual deliverables and reporting. We are looking for an eager and organized individual who isn’t afraid to get their hands dirty in a startup environment.

What you'll do

  • Lead the full cycle billing and invoicing processes
  • Ensure customer subscription and blockchain reward invoices are issued in a timely and accurate manner
  • Work cross-functionally with internal stakeholders in Product, Engineering, Sales and Operations to develop billing and invoicing processes
  • Continuous process and quality improvement related to billing and invoicing
  • Work with Finance on monthly, quarterly, and annual deliverables and reporting
  • Assist the Customer Success team with billing related requests, overseeing billing support
  • Partner with Product, Engineering and Design to communicate timely feedback about platform improvements and user needs related to billing
  • Create and maintain internal documentation around billing and invoicing processes

Qualifications

  • 2+ years experience in a billing service or support role, preferably in technology, insurance or financial services
  • Fluency with Stripe and Quickbooks
  • Experience with Zendesk and Salesforce/HubSpot preferred
  • Experience working with cross-functional teams and stakeholders (Sales, Product, Engineering, Design, and Operations)
  • Blockchain knowledge/experience not a requirement, but must demonstrate an eagerness to learn quickly - blockchain credentials a plus
  • Excellent verbal and written communication skills
  • Demonstrated ability to build and maintain organized systems and databases
  • Self-starter, comfortable with a rapidly changing environment
  • Attention to detail and willingness to be in the weeds of support to resolve issues
  • You enjoy entrepreneurial environments and want to help build something meaningful
  • This role is remote-friendly, but preferably you are located in Eastern or Central Standard Time

We provide competitive industry salaries and:

  • Company-paid health, dental, vision, life & disability insurance
  • 401(k) plan, FSA, & commuter benefits
  • Flexible PTO
  • Training, mentorship, and coaching from industry leaders and company leadership
  • The opportunity to grow alongside fun, diverse, and open-minded coworkers helping create the decentralized future
Location
New York CityRemote
Hires remotely
Everywhere
Job type
Full-time
Visa sponsorship
Not Available
Experience
2+ years
Hiring contact

Anne Hathaway

Avatar for Anne Hathaway

Bison Trails Co. at a glance

Bison Trails is the easiest way to run infrastructure on multiple blockchains

Bison Trails Co. focuses on Infrastructure, Internet Technology, Cryptocurrency, and Blockchains. Their company has offices in New York City. They have a small team that's between 11-50 employees. To date, Bison Trails Co. has raised $30.75M of funding; their latest round was closed on November 2019.

You can view their website at https://bisontrails.co or find them on Twitter, Facebook, and LinkedIn.

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