Avatar for Bison Trails Co.

Bison Trails is the easiest way to run infrastructure on multiple blockchains

Customer Success - Account Management

$70k – $90k • 0.02% – 0.05%
Apply now

About Bison Trails

Bison Trails is the leading blockchain infrastructure provider. We are looking for an exceptional Client Account Manager to join our highly-skilled and passionate team in New York City.

We believe in the power of blockchain technology and building a decentralized future that enables greater participation in global financial networks. Our mission is to provide superior infrastructure on multiple blockchains, to strengthen the entire ecosystem, and enable the pioneers of tomorrow.

We are a highly skilled, passionate team that believes in the benefits of decentralization and the power of blockchain technology to provide financial and political freedom to the world. We are looking for motivated, self-starting individuals that have experience (2+ years) in supporting enterprise clients, technical web applications and dev-ops tooling. Blockchain experience is a bonus but not strictly necessary.

If you would like to work on building the future of the decentralized web and develop an in-depth understanding of next-generation blockchain networks, this is the role for you.

About the Role

As a member of our Customer Success team, you will be reporting to our Customer Success Manager and working on supporting key clients, from platform onboarding and technical support to conducting quarterly business reviews and sending regular protocol updates. You will be responsible for assisting our Customer Success team in its next phase of growth, partnering with Sales to identify opportunities and supporting Marketing and Design in conducting case studies and user interviews. This means keeping the standard for service quality high even though we are growing very quickly. You will be responsible for providing day-to-day customer support while at the same time helping to identify and develop processes to make the team more efficient. You will communicate cross-functionally to ensure that sales and product both have a clear understanding of customer needs. We are looking for an eager and charismatic individual - a self starter who isn’t afraid to get their hands dirty in a startup environment.

What you'll do

  • Take ownership of key client relationships
  • Continuous process & quality improvement for key account support
  • Proactive account management of high value accounts
  • Develop onboarding and support materials, working closely with internal stakeholders (sales, product, engineering, design, marketing, and operations) to ensure seamless onboarding and support and timely cross-functional feedback
  • Maintain a pool of referenceable clients, providing references and participating in the sales process
  • Partner with our content strategist to develop client-facing materials and inform content needs in our external self-service and internal knowledge base

Qualifications

  • 2+ years experience in a client account management role, preferably in technology, insurance or financial services
  • Fluency with customer support platforms - ticketing, telephony, email support
  • Experience with Zendesk and Salesforce/HubSpot preferred
  • Experience working with cross-functional teams and stakeholders (Sales, Product, Engineering, Design, and Operations)
  • Blockchain knowledge/experience not a requirement, but must demonstrate an eagerness to learn quickly - blockchain credentials a plus
  • Excellent verbal and written communication skills
  • Ability to form lasting client relationships quickly
  • Self-starter, comfortable with a rapidly changing environment
  • Attention to detail and willingness to be in the weeds of support to resolve issues
  • You enjoy entrepreneurial environments and want to help build something meaningful
  • This role is remote-friendly, but preferably you are located in Eastern or Central Standard Time

We provide competitive industry salaries and:

  • Company-paid health, dental, vision, life & disability insurance
  • 401(k) plan, FSA, & commuter benefits
  • Flexible PTO
  • Training, mentorship, and coaching from industry leaders and company leadership
  • The opportunity to grow alongside fun, diverse, and open-minded coworkers helping create the decentralized future

As a company, we believe diversity drives innovation and we are committed to building an inclusive workplace and culture based on our values. Empathy informs how we work together as a team, how we service our customers, and how we approach the products we build. We believe empathy extends beyond our company to how we interface with the world. It’s a value to uphold in all areas of life and is deeply connected to the future world we envision.

Location
New York CityRemote
Hires remotely
Everywhere
Job type
Full-time
Visa sponsorship
Not Available
Experience
2+ years
Hiring contact

Anne Hathaway

Avatar for Anne Hathaway

Bison Trails Co. at a glance

Bison Trails is the easiest way to run infrastructure on multiple blockchains

Bison Trails Co. focuses on Infrastructure, Internet Technology, Cryptocurrency, and Blockchains. Their company has offices in New York City. They have a small team that's between 11-50 employees. To date, Bison Trails Co. has raised $30.75M of funding; their latest round was closed on November 2019.

You can view their website at https://bisontrails.co or find them on Twitter, Facebook, and LinkedIn.

More jobs at Bison Trails Co.

View all jobs

Experienced DevOps Engineer

Blockchain Network Engineer

Senior Front-End Software Engineer