Key Account Manager

Our mission is to enable all brands, regardless of size and expertise, to delight their customers with simple, super-trustable and empowering logistics.

At Bigblue we believe that brands can only grow as big as their logistics. That's why we're building a customer-centric solution powered by strong technology that gives brands full visibility and ultimate control inside a simple, well-integrated platform.

Launched in France one year ago, Bigblue meets a crazy success: more than 60 European brands have trusted us and are now enjoying the logistics they've always dreamt of!

Become a part of a fast-growing, young and dynamic start-up and join the adventure to shape the future of logistics!

WHAT YOU'LL DO 🚀

As a Key Account Manager, you will be in charge of building long-term partnerships with our key accounts by playing a pivotal role in their success

By virtue of your domain expertise your will become a central player in Bigblue’s operations and an insightful source for Bigblue’s strategy.

• Build a genuine, long-term partnership
  • You launch the Bigblue service to our new customers and build a strong relationship of trust from Day-1.
  • You take the lead role for all the customer's departments and accompany them in their multiple uses of the Bigblue service.
  • You provide them with data-driven insights to optimize their success.
• Champion customer excellence
  • You take the right decisions to provide our customers with the best possible experience and develop loyalty.
  • You leverage their feedback to identify pain-points and are proactive in suggesting any initiative likely to make Bigblue better, every day.
  • Your create and implement new processes to roll-out faster and in an efficient way.
• Grow hand-in-hand
  • You work with our clients on their growth and advise them on their strategic orientations.
  • You identify upsell opportunities and work closely with the Growth team.
  • You spot and leverage evangelists and advocates among our customer base.
• Be a central player
  • You coach Juniors in the team and help develop their skills
  • You share your business know-how and ideas to improve the team's performance

WHAT YOU'LL NEED 🙌

• 2-4 years of customer relationship experience
• 2-4 years of experience in the e-commerce field.
• Exceptional written and verbal communication skills. You can explain complex issues in simple terms and excel at it in person, over the phone, via email, and across teams.
• Excellent interpersonal and listening skills: you are able to persuasively communicate recommendations and effectively champion customer needs.
• Language: you're fluent in spoken and written 🇬🇧 & 🇫🇷
• Quick learner: you are able to assimilate huge amounts of information quickly and are passionate about enriching your skills.
• Organizational skills: you thrive in a fast-paced environment, are a hustling multi-tasker and able to adapt to a constantly changing environment
• Stress-resistant, you know how to sort through the failures and know how to analyze situations with hindsight and objectivity.
• Great problem-solving skills, taking a consultative approach to finding the best solution
• You are ambitious and ready to move mountains to bring the best experience to our clients
• You are a true team-player and contribute positive energy to a team

BONUS POINTS FOR 🥇

• Entrepreneurial spirit
• Passion about digital and making life simpler with technology
• Experience in e-commerce fulfillment
• Challengers: you like solving new problems and are never settling for how something ‘has always been done’
• Fluency in a third language

PERKS 🎰

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)

• You'll be working at an early stage startup with enormous growth potential and will make a strong contribution to the company's strategy.
• You'll have a lot of ownership and will be in charge of impactful missions within a very caring team.
• We grow as individuals while we are developing the company.
• You'll work in Station F, the biggest incubator in the world, and will have access to weekly talks by C-levels and successful entrepreneurs.
• We are a team of foodies, so every single day, lunch is on us. Better said, we're cooking so you'll have access to great food all day long!
• We offer competitive compensation packages, along with meaningful equity