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No lender fees. No commission. No, really

Business Operations Manager, Product and Technology

$60k – $100k AngelList Est.
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About Better.com:

We’re one of the fastest-growing homeownership companies in America. Why? Because we’re making homeownership simpler, faster — and most importantly, more accessible for all Americans.

By combining smarter technology with a desire to not just change one piece of the journey but the entire makeup of what it’s like to buy and own a home in this country, we’re building things that don’t exist yet.

Better.com by the numbers:

  • We fund $600 million in home loans per month
  • Nearly $5 billion in loans funded since our inception in 2016
  • 2 years running, we’re one of Crain’s ** “Best Places to work”**
  • We’re #11 on Fortune’s Best Places to Work in NYC
  • And *#964 on Inc.’s 2019 “5000 Fastest-Growing Companies” *
  • We’ve secured over ** $254 million** from our investors to date
  • ...and counting

We continue to outpace the industry at every turn. We’ve recently joined forces in partnership with Ally Bank. Plus, our backers have helped build some of the most transformative tech and finance companies in history. Kleiner Perkins, Goldman Sachs, IA Ventures, American Express, Citigroup, Activant Capital, and others have all invested in our vision of redefining the entire home buying journey.

A Better opportunity:

The Product and Engineering teams at Better consists of about 100 engineers and 20 product managers. Together they are responsible for the end to end experience getting a loan at Better.com, as well as all the things behind the scenes automating and structuring the mortgage process. It’s a team that moves very quickly – we ship improvements to Better.com about 50 times daily, and we use tons of data to improve the experience and drive decisions.

The Business Operations Manager role will work with the Product, Design and Engineering teams and own a lot of cross-functional projects to improve the technology and processes. Some examples of things you might be working on:

  • Build consistent communication and documentation processes across PDE to ensure successful communication within the team, the necessary sales/ops teams, executives, and other cross functional stakeholders
  • Identify resource needs across the org and drive the headcount planning process
  • Help teams define KPI metrics and work with the data team to build dashboards so that each team can track their goals quantitatively
  • Leverage team during strategic planning working with senior cross functional stakeholders
  • Define and own processes for how to deal with outages, bugs, and escalations from other teams
  • Set up and coordinate onboarding for new engineers and product managers
  • Map out an org chart and stay involved in designing the organization chart
  • Research vendors, onboard new ones, manage vendor relationships, and optimize costs
  • Identify gaps in cross-team knowledge or collaboration and create programs / processes to help our PDE team connect the dots of this incredibly complex product

About You:

  • At least 3 years of experience in consulting, finance, technology, or at a startup
  • Ability to operate in fast-paced, hyper-growth environments
  • Comfortable with ambiguity, takes initiative to with little to no direction
  • Strong communication and interpersonal skills
  • Strong stakeholder management skills
  • An interest in technology, although no formal knowledge is required.
  • Careful and accurate with details
  • A bias for action, as well as a strong sense of practicality and effectiveness.
  • You have strong analysis and modeling skills – you love taking a messy problem and figuring out a way to simplify it down to a spreadsheet
  • You communicate fluently through slide decks and documents when needed

*Things we value: *

  • Curiosity. Why? How? Repeat.
  • Nerdiness. Financial news and trends are fascinating. Seriously.
  • Relentlessness. No one here gives up. We try. We fail. We try again.
  • Passion. If you don’t get excited about homeownership, mortgages, and real estate, it simply won’t work.
  • Smarts: book and street. We have to use all the tools at our disposal to build Better.
  • *Empathy and Compassion. * You understand that people's biggest dreams are in your hands.
  • Communication. Can you ask for help or put your hand up when you don’t understand?
  • Building. Doing. Making. Yes, we have to do a lot of thinking and talking to figure this stuff out, but you can’t wait to leave the conversation and build it.

Healthcare

We take care of our own. Better.com offers fully funded health, dental, and vision benefits

Retirement

401k

Parental leave

20 weeks paid parental leave.

Equity

Cash and equity. Why not reap what you sow?

Company meals

Hungry employees aren’t happy employees. That’s why Better.com team members get free lunch, dinner, and snacks. Every. Single. Day.

Company events

Happy hours, birthday parties, book clubs, and more. We believe in building a community, not just a company.

Miscellaneous

From cozy couches to new computers, Better.com provides whatever you need to help us succeed.

Better Mortgage at a glance

No lender fees. No commission. No, really

Better Mortgage focuses on Real Estate, Financial Services, Finance, Consumer Lending, and Finance Technology. Their company has offices in New York City and Oakland. They have a large team that's between 201-500 employees. To date, Better Mortgage has raised $117M of funding; their latest round was closed on January 2019.

You can view their website at https://better.com/ or find them on Twitter, Facebook, and LinkedIn.

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